Operations Manager

Ulta Beauty, Inc.•Columbus, MS

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth for the store. The role leads Task Associates and the Merchandise Manager and supports retail-store operations, including realignments, planograms, and inventory life-cycle processes. The Operations Manager drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. The position calls for operational excellence, a results-focused approach, and the ability to respond to complexity while leading, influencing, and developing a team. The Operations Manager supports store goals across sales, guest loyalty, payroll, omni-channel, and retail shrink; reviews financial and operational reporting; and works with the General Manager on scheduling and workload. The role also develops and engages associates, ensures store policies and operational processes are followed, manages inventory and supplies, protects company assets, and communicates business trends and operational opportunities to field leadership. This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. The work involves continuous mobility throughout the store, frequent bending and other physical movements, continuous lifting or moving of up to 25 pounds, object handling, and frequent computer and telephonic-device use.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial-management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail-management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible full-time schedule that includes days, evenings, weekends, and holidays, including shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty and credit, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use sales forecasts and payroll budgets to support scheduling and complete store workload on time and within budget, communicating needs to the General Manager.
Review and respond to financial and operational reports, including store visit and audit results.
Use company programs, tools, and resources to improve store results.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, retain, and develop a diverse, high-performing team; address staffing needs and open positions.
Build an engaged, inclusive team through collaboration, communication, coaching, training, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do the same.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence, set priorities, give clear direction, and share best practices with the leadership team.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and meet store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task-management tools to adjust schedules, manage attendance, prioritize workload, and execute store tasks.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, adjustments, and product returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.