Operations Manager

Terminix • Appleton, WI

1d

About The Position

The Operations Manager oversees technician recruiting, hiring, training, coaching, development, and accountability to improve technician success and retention and maintain service quality and customer retention. The role monitors branch scheduling, staffing, safety, regulatory compliance, inventory, service costs, and overall operational performance. The manager may periodically fill in on customer appointments to address temporary staffing gaps.

The position includes travel within assigned territories, up to 100% of the time. Working hours may include some evenings and weekends, a rotating on-call schedule, and extended 50–60-hour weeks during peak season.

Requirements

• Problem-solving skills and the ability to identify practical solutions.
• Ability to lead and motivate others effectively.
• Basic to intermediate math aptitude for sales and service calculations.
• Strong verbal, written, and presentation communication skills.
• Ability to build rapport and establish trust with customers and employees.
• High school diploma or GED.
• Maintain licenses and certificates required by federal, state, and/or local regulations.
• Valid driver’s license.
• Ability to travel up to 100% of the time within assigned territories.
• Flexibility to work some evenings and weekends, a rotating on-call schedule, and extended 50–60-hour weeks during peak season.
• Ability to meet the listed physical and environmental demands, including safely operating a motor vehicle and wearing personal protective equipment.

Responsibilities

• Oversee technician training, coaching, development, and accountability to maximize technician success and retention.
• Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate technician performance through ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Maintain service quality to maximize customer retention.
• Periodically cover customer appointments to address temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and operations comply with applicable regulations.
• Monitor and maintain inventory levels of pest, termite control, and home services products.
• Maintain vehicle and other equipment and keep them clean.

Benefits

• Medical, dental, vision, disability, and life insurance, plus other health benefits, with enrollment immediately upon hire and benefits starting on day one for full-time colleagues.
• 401(k) retirement plan with company matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Career growth opportunities and promotion from within.
• Competitive pay; some roles offer performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED