Operations Manager

CVS Health•Waltham, MA

13d

About The Position

The Operations Manager is a member of the Store Management team at CVS/pharmacy and helps drive store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The Operations Manager leads and supervises store crew activities, communicates information to crew and supervisors, and supports action plans for operational and service improvement. The role also assists customers with questions, problems, and complaints and promotes CVS’s customer service culture by greeting customers, offering help, and thanking them. The position requires a full-time flexible schedule, including some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $20.00–$34.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred, but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in store management, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Maintain an engaged, productive store team through strong leadership, initiative, and leading by example.