Operations Manager

Jamestown Management Corporation•Naples, FL

19d

About The Position

The Operations Manager serves as an in-house consultant, providing oversight and direction for operations at selected large properties, property portfolios, or properties where the Property Management department determines that additional engineering resources are needed. The role focuses on advancing property-owner objectives and ensuring that safety, building improvements, building-system maintenance and operation, tenant service, and engineering financial management meet high industry standards and support a favorable return on investment. The position is expected to be 50% administrative and 50% in the field. Work outside normal business hours may sometimes be required. The Operations Manager works with the General Manager and property team to oversee engineering staff, contractors, maintenance programs, safety, budgets, capital improvements, inspections, tenant work, and sustainability initiatives.

Requirements

Bachelor’s degree or higher in business or a related field.
Universal CFC license.
At least two years’ experience in one or more supervisory or leadership roles.
Five to ten years’ experience in commercial or facility operations, or an equivalent combination of education, training, and experience that provides the attributes necessary to perform the job successfully.
Demonstrated leadership skills.
Advanced-level knowledge of fire and life safety systems.
Above-average communication skills and ability to supervise, train, or direct center operations staff or service providers.
Knowledge of Mechanical, Electrical, and Plumbing (MEP) systems.
Knowledge of local, state, and national building codes and regulations, including OSHA and fire codes.
Proficiency with computer applications, including Microsoft Excel, Word, and Outlook.
Ability to safely carry, set up, and climb ladders and access the property roof via portable or fixed ladders for inspection.
Manual dexterity sufficient to use power tools and hand tools, operate scissor lifts and extendable boom lifts, and occasionally use a keyboard, mouse, and telephone.
Ability to lift 50 pounds; walk, bend, stoop, climb, reach, and remain mobile around the interior and exterior of the property as needed.
Ability to sit and stand for long periods.
Speech and hearing sufficient for regular phone, radio, and face-to-face communication; vision sufficient to read work-related documents and labels; and sense of smell sufficient to detect dangerous odors.

Nice To Haves

A degree from an accredited trade school in HVAC, electronics, or another industry-related trade; completion of trade-related technical training in the U.S. Armed Forces is equivalent to a trade school degree.
LEED designation.
BOMA SMA/SMT or N.A.P.E. designation.

Responsibilities

Assist the property team leader with positioning engineering personnel.
Oversee distribution of team responsibilities to effectively use the engineering workforce and balance resources with priorities.
Collaborate with the General Manager on interviewing, examining qualifications, and assessing prospective engineering employees.
Review and evaluate existing programs, services, and procedures; develop, implement, or guide implementation of new or modified property maintenance programs, services, policies, and procedures.
Serve as liaison with contractors, architects, engineers, and material and equipment suppliers.
Take a hands-on approach to property maintenance, manage maintenance details, and complete feasible repairs.
Maintain adequate supply inventories and approve authorized requisitions for equipment and supplies.
Examine operations and advise on employee compliance with laws, governmental regulations, and company policies and procedures.
Monitor team members’ proficiency, attitudes, and advancement potential; advise the General Manager on employee appraisals and career development.
Provide guidance and assistance in interactions with team members.
Produce training programs and direct employee safety training as required by JCMC policies.
Work with engineering staff to follow safety-program best practices; ensure adherence to OSHA guidelines and other safety precautions by employees, contractors, occupants, and visitors.
Advise on identifying and remediating safety hazards.
Monitor and evaluate engineering operations of building equipment and systems in support of crisis preparedness and emergency action plans.
Ensure bidding processes and documentation for service agreements are thorough and produce favorable results for the property owner.
Review draft contracts before approval.
Oversee contractor work to support performance, safety, compliance, and containment of adverse operational impacts.
Advise and assist with operating and capital-improvement budget development.
Contain expenses without compromising the effectiveness of systems and equipment.
Oversee preventive maintenance and work order programs to maintain equipment and systems and prolong their useful life.
Assist the property team leader in developing and managing property Operations and Maintenance (O&M) plans.
Conduct and oversee property inspections and follow up to ensure deficiencies are addressed.
Project capital improvement needs.
Review construction drawings and development plans.
Coordinate with the tenant coordinator and property team on landlord work, tenant-space delivery, and tenant openings.
Implement sustainability programs and direct actions toward LEED goals and certifications.
Implement Jamestown Green property management policies and best practices; advise on utility consumption while seeking cost-effective and environmentally sound utility services.
Provide the VP – Operations with feedback on the effectiveness of existing, new, and prospective policies and procedures, including the JCMC Operations Guide.
Evaluate policies and forms for effectiveness and report findings to the VP-Operations.
Observe and oversee engineering staff compliance.