Operations Manager

Nonn's Flooring•New Berlin, WI

About The Position

Artisan Design Group (ADG), a Lowe's company, is a national provider of interior finishings solutions for homebuilders and property management clients, offering design, procurement, and installation services. The Operations Manager role is with Nonn's in the flooring and construction interior finishes industry. This leadership position reports directly to the President/CEO and oversees a regional warehouse and installation function. The role manages the resources and processes needed to complete a high volume of residential and commercial projects, coordinating operations with sales performance and forecasts. The Operations Manager supports accurate installation forecasts and performance reporting, helps ensure an excellent customer experience, oversees on-site facilities as needed, and enforces safety policies. The position requires flexibility to support site evaluations, permitting, project scheduling, installations, warehouse functions, and service calls. The position supervises department associates, including hiring, training, assigning work, setting performance goals, coaching, evaluating performance, and addressing complaints and problems. Work takes place in a warehouse/showroom and at job sites, with frequent driving and possible exposure to outdoor and seasonal conditions.

Requirements

At least 5 years of work experience in construction, preferably in flooring or other interior finishes.
At least 3 years of work experience leading teams.
Previous experience applying mechanical skills to solve equipment and technical challenges.
Previous experience reading and analyzing blueprints.
Previous experience using Microsoft Office applications as a daily requirement.
Previous experience using a CRM application, preferably one related to the construction industry.
Ability to lift up to 50 pounds without restriction on a regular basis.
Valid driver's license and ability to meet the company's minimum standards following a Motor Vehicle Record review at the time of the job offer and at regular intervals while employed.
Ability to communicate in English verbally and in writing for training, project updates, and independently handling internal and external requests.
Math skills acquired through a high school diploma or equivalent, including understanding bids and measurements, calculating fractions and percentages, converting square feet and square yards, and understanding basic financial transactions.

Nice To Haves

Construction experience in flooring or other interior finishes.
CRM experience related to the construction industry.

Responsibilities

Evaluate and manage resources and processes required to complete a high volume of residential and commercial projects.
Coordinate operations planning with the local sales department based on sales performance and forecasts.
Adjust resources to align with capacity and performance targets.
Coordinate with internal team members to provide accurate installation forecasts and performance reporting.
Help deliver an excellent customer experience and escalate customer concerns as necessary.
Support site evaluations, permitting, project scheduling, installations, warehouse functions, and service calls.
Manage on-site facilities as necessary.
Follow and enforce safety policies and procedures, and initiate and lead safety meetings.
Supervise department associates in accordance with company guidelines, policies, procedures, and applicable laws.
Interview, hire, train, and orient employees; plan, assign, and direct work.
Set performance goals and deadlines aligned with company plans and vision.
Organize workflow and ensure employees understand their duties and delegated tasks.
Provide mentoring, performance coaching, discipline, and performance appraisals as needed.
Address complaints and resolve problems.