Operations Manager

Palm Harbor Homes • Hobbs, NM

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination with contractors, customer service scheduling, database management, and commission calculations. The role involves exercising discretion and authority to resolve deal-closing issues, coordinate vendors and service work, address customer concerns, maintain deal records, and support accurate commission payments. The position may include travel of up to 50% locally during normal business hours.

Requirements

• High school diploma.
• Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

• Two-year degree preferred.

Responsibilities

• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements as needed to align with finance documents.
• Make changes to sales agreements during customer closings when issues arise, then reprint revised documents and complete the closing.
• Gather additional lender-required items, as appropriate, to fund deals for PHV.
• Coordinate projects with contractors and manage project costing from bid collection through project completion.
• Select the most suitable vendor for each project and replace vendors when work quality or progress is unsatisfactory.
• Adjust vendor work schedules in response to changes in customer or company priorities.
• Hold vendors accountable to written work estimates when discrepancies arise.
• Search for recommended new vendors and identify poor-quality vendors for possible elimination.
• Provide management with evaluation reports concerning internal and external customers and recommend process improvements.
• Arrange, modify, and authorize factory or vendor service to support customer satisfaction and contract completion.
• Change the schedule or scope of service work when needed.
• Communicate directly with dissatisfied customers and negotiate solutions; escalate substantial-cost issues or situations requiring management advice.
• Recommend responses to management, based on the facts, for customer or government-body conflict resolution.
• Update deal tracking and deal status reports based on independent assessment of deals.
• Use company applications to update missing deal information when appropriate.
• Review project costing for commission payments and enter key information used to pay commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED