Operations Manager - Security and Concierge

Planned Companies • Arlington, VA

6d

About The Position

The Operations Manager oversees Concierge, Security, and Janitorial operations to ensure residents and guests receive exceptional service. The role develops and leads a professional Concierge team, maintains the building lobby and the company’s customer service standards, and ensures workplace expectations and policies are followed. The manager also handles financial management to meet payroll budget goals.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with weekend availability required. Compensation is $80,000, plus a bi-weekly gas allowance and bonus.

Requirements

• Experience in a field supervisory or management-level position, preferably in a janitorial or hotel-like environment.
• Professional background in customer service and hospitality management.
• Hospitality-driven approach and willingness to assist clients and guests as needed.
• Ability to coach and mentor team members.
• Ability to multitask and work in a team environment.
• Ability to proactively learn about local events, happenings, restaurants, and other neighborhood offerings.
• Basic knowledge of Microsoft Office (Word and Excel) and the Internet.
• Proven organizational skills and attention to detail from project initiation through follow-up.
• Leadership ability to develop and motivate team members, supervise them effectively, and train them to deliver high-level customer service.
• Effective written and oral interpersonal communication skills, including the ability to engage positively with clients.
• Ability to handle delicate and challenging client concerns diplomatically.
• Knowledge of budgetary and cost-control responsibilities.
• Ability to lift 50 pounds.

Nice To Haves

• Five years of customer service experience preferred.
• Three years of security experience preferred.

Responsibilities

• Ensure Concierge operations are effective and meet Property Management and/or Board of Directors expectations.
• Maintain client satisfaction to support contract retention.
• Ensure clients and guests receive a warm welcome and fond farewell.
• Recruit, train, motivate, supervise, and mentor team members, leading by example.
• Train team members to respond intelligently and quickly to emergency situations.
• Use the company-approved team scheduler to meet payroll budget requirements.
• Complete payroll tasks by company deadlines.
• Provide clients with a broad network of offerings, including car service, dog walking, dry cleaning, and grocery delivery.
• Coordinate contractor arrivals and departures and realtor or home-buyer visits.
• Cover team-member shifts to maintain proper staffing.
• Attend company meetings and training, and ensure team members participate in company training sessions.

Benefits

• Medical, dental, vision, and other ancillary benefits for full-time employees working 30 or more hours per week.
• 401(k) participation for all employees, including part-time employees, with an employer match.
• Bi-weekly gas allowance and bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed