Security Concierge

SpaceX•College Station, TX

About The Position

The Security Concierge provides the first impression of SpaceX and its security requirements to employees, customers, vendors, and guests. The role welcomes and assists visitors, serves as a source of information about SpaceX, and helps protect the safety and security of its facilities and operations. Duties can vary by campus and may include standing post, escort duty, tours, and other tasks as directed.

Requirements

High school diploma or equivalency certificate.
At least 3 years of experience working in a customer service or facility security-related capacity.
Availability to work any schedule needed, including overtime, nights, weekends, and rotating schedules.
Ability to occasionally stand in a static position for extended periods.
Valid driver’s license.
Possess or be eligible for a valid state security officer license.
Meet U.S. Government export-control eligibility requirements: be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.
Position is subject to pre-employment drug testing and random drug and alcohol testing.

Nice To Haves

Bachelor’s degree.
Ability to navigate complex support needs and build solid relationships with internal stakeholders.
Strong customer service and relationship/team-building skills.
Exceptional oral and written communication skills.
Ability to de-escalate disputes or conflicts.
Prior military, law enforcement, or security-related experience.
Active First Aid/CPR/AED certifications.
Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Track special events and visits.
Provide high-quality customer service to employees, contractors, and visitors.
Know and implement access-control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities.
Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to initiate timely notifications and response measures for incidents or emergencies.
Assist emergency response personnel dispatched to a SpaceX site.
Monitor site surveillance camera systems.
Prepare clear and concise written incident reports.
Report maintenance, facility, and technology issues and alarms.
Build collaborative working relationships with other SpaceX departments and teams, SpaceX leadership, and, where applicable, landlords and building owners regarding day-to-day security operations, special events, and emergency situations.
Perform duties that may vary by campus, including standing post, escort duty, tours, and other assigned tasks.