Security Concierge

SpaceX • College Station, TX

7d

About The Position

The Security Concierge provides the first impression of SpaceX and its security requirements for employees, customers, vendors, and guests at company facilities. The role welcomes and assists visitors, shares information about SpaceX, and helps protect facilities and operations. Responsibilities may vary by campus and can include standing post, escort duty, tours, and other assigned tasks.

Requirements

• High school diploma or equivalency certificate.
• At least 3 years of experience in a customer service or facility security-related capacity.
• Availability to work any schedule needed, including overtime, nights, weekends, and rotating schedules.
• Ability to occasionally stand in a static position for extended periods.
• Valid driver’s license.
• Possess or be eligible for a valid state security officer license.
• Must satisfy U.S. Government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required authorizations from the U.S. Department of State.
• Position is subject to pre-employment drug testing and random drug and alcohol testing.

Nice To Haves

• Bachelor’s degree.
• Ability to navigate complex support needs and build solid relationships with internal stakeholders.
• Strong customer service and relationship- and team-building skills.
• Exceptional oral and written communication skills.
• Ability to de-escalate disputes or conflicts.
• Prior military, law enforcement, or security-related experience.
• Active First Aid, CPR, and AED certifications.
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Track special events and visits.
• Provide high-quality customer service to employees, contractors, and visitors.
• Know and effectively implement access control, escort, and tour protocols for employees, customers, vendors, and guests at SpaceX facilities.
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) to initiate timely notifications and incident or emergency response measures, and to assist emergency response personnel dispatched to a site.
• Monitor site surveillance camera systems.
• Prepare clear and concise written incident reports.
• Report maintenance, facility, and technology issues and alarms.
• Build collaborative working relationships with SpaceX departments and teams, leadership, and, where applicable, landlords and building owners on day-to-day security operations, special events, and emergencies.
• Perform site-specific duties as needed, including standing post, escort duty, tours, and other assigned tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED