Security Concierge

Bank OZK•Ozark, AR

About The Position

The Security Concierge maintains general site security, greets and directs visitors at Bank OZK headquarters and operations locations, and performs administrative duties in support of Corporate Security. The role supports safe and professional access to company premises while providing reception, communication, shipping and receiving, and general office assistance.

Requirements

High school diploma or equivalent.
At least 2 years of work experience as a receptionist, general administrative assistant, or in security console operations.
At least 1 year of experience using computers, including Microsoft Word, Excel, and Outlook.
Communicate effectively verbally and in writing.
Manage multiple priorities, multitask, and meet deadlines in a fast-paced environment.
Demonstrate attention to detail, initiative, organization, and problem-solving skills, and work without close supervision.
Accept and respond professionally to feedback; make recommendations to improve and promote quality.
Treat others professionally and with dignity and respect; demonstrate polite, professional, and effective interpersonal skills.
Maintain confidentiality and respond quickly to incidents.
Work extended hours as needed.
Lift packages weighing up to 25 pounds.
Inspect company premises by walking and in a vehicle as needed.
Use computers and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.
Operate customary equipment and technology used in a business environment, with or without accommodation.

Responsibilities

Monitor and control physical access entry points, provide appropriate access to employees, visitors, and vendors, and address visitors on Bank property as needed.
Greet people entering the area with a friendly, positive demeanor and anticipate needs to exceed customer service expectations.
Keep the front reception area attended and ensure appropriate coverage during absences without disrupting business operations.
Maintain professional telephone etiquette and message delivery, and ensure matters are handled professionally.
Route messages accurately and promptly.
Serve as the primary point of contact for department members.
Create security systems support tickets for system maintenance or service issues.
Assist with shipping and receiving functions.
Provide general administrative support and assistance to others in the department, and respond to incidents as needed.
Assist with general office administration and report office maintenance and service support needs to Corporate Facilities or appropriate vendors.
Maintain an inventory of office supplies as needed.
Perform other duties as assigned.