Operations Manager - Security and Concierge

Planned Companies • Freehold, NJ

13d

About The Position

The Operations Manager oversees concierge operations and ensures they meet Property Management and/or Board of Directors’ expectations. The role focuses on providing exceptional service to residents and guests, maintaining client satisfaction and contract retention, and ensuring each client and guest receives a warm welcome and fond farewell. The manager leads a professional Concierge team responsible for maintaining the building lobby and upholding the company’s customer service standards and workplace policies.

The position also includes financial and payroll management to meet budgetary goals, recruitment and development of team members, coordination of building services and visits, and maintaining appropriate staffing coverage. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with weekend availability required. Compensation includes a base salary, bi-weekly gas allowance, and bonus.

Requirements

• Experience in a field supervisory or management-level position, preferably in a janitorial or hotel-like environment.
• Professional background in customer service and hospitality management.
• Hospitality-driven approach and willingness to assist clients and guests.
• Ability to coach and mentor team members.
• Ability to multitask.
• Ability to work in a team environment.
• Ability to proactively learn about local events, restaurants, and other neighborhood offerings.
• Basic knowledge of Microsoft Office, including Word and Excel, and the Internet.
• Organizational skills and attention to detail from project initiation through follow-up.
• Leadership ability to develop and motivate team members, supervise effectively, and train staff to deliver high-level customer service.
• Effective written and oral interpersonal communication skills and ability to engage positively with clients.
• Ability to handle delicate and challenging client concerns diplomatically.
• Knowledge of budgetary and cost-control responsibilities.
• Ability to lift 50 pounds.

Nice To Haves

• Five years of customer service experience (preferred).
• Three years of security experience (preferred).

Responsibilities

• Ensure Concierge operations run effectively and meet Property Management and/or Board of Directors’ expectations.
• Maintain client satisfaction to support contract retention.
• Ensure clients and guests receive a warm welcome and fond farewell.
• Recruit, train, motivate, supervise, and mentor team members, leading by example.
• Ensure team members are trained to respond intelligently and quickly to emergency situations.
• Use the company-approved team scheduler to ensure payroll budget compliance.
• Complete payroll tasks by company deadlines.
• Develop a network of client offerings, including car service, dog walking, dry cleaning, and grocery delivery.
• Coordinate contractor arrivals and departures and realtor or home-buyer visits.
• Cover team members’ shifts to maintain required staffing.
• Attend company meetings and trainings and ensure team members participate in company training sessions.
• Maintain the building lobby and uphold customer service standards and workplace expectations and policies.
• Manage financial responsibilities to meet payroll budgetary goals.

Benefits

• Medical, dental, vision, and other ancillary benefits for full-time employees working 30 or more hours per week.
• 401(k) participation for all employees, with an employer match.
• Base salary, bi-weekly gas allowance, and bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed