Operations Manager

Metropolis Technologies•Town of Grand Chute, WI

8d•$80,000 - $95,000

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager leads the operation of a parking facility, delivering a strong client and customer experience while managing employees, safety, security, finances, vendors, and maintenance. The role oversees compliance with company procedures and OSHA laws and works to improve operational safety and profitability. The position is located in Appleton, Wisconsin.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Commitment to delivering an excellent customer experience and client satisfaction, including finding unique ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently and proactively communicate operational improvements to clients.
Hire, develop, train, and supervise a diverse team; identify staffing levels needed to complete work and provide a superior customer experience.
Ensure parking, security, and cash-control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
Identify procurement needs and vendor services for the location.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims.
Implement policies and procedures to ensure compliance with OSHA laws.