Operations Manager

Whitestown•Whitestown, IN

20d•Onsite

About The Position

Midwest Transit Equipment, Inc. is hiring a full-time Operations Manager for its Whitestown, Indiana location. The Operations Manager serves as the face of the company to customers, vendors, and the manufacturer and manages all aspects of the location, including staffing, vehicle delivery, and customer concerns. The role supports sales initiatives across parts, service, and bus sales, maintains customer and vendor relationships, and works with department managers to promote teamwork and operational performance. The position requires travel to the Kansas City location at least twice per month.

Requirements

Bachelor’s degree required.
At least 5 years of dealership experience required.
Proficiency in Microsoft Word and Excel.
Demonstrated ability to lead and develop department staff members.
Team player with a strong sense of commitment to the customer.
Self-motivated.
Flexible and able to adapt readily to change.
Superior problem-solving skills.
Good organizational skills.

Responsibilities

Support company sales initiatives for parts, service, and bus sales.
Travel to the Kansas City location a minimum of twice a month.
Review all new and used bus vehicle orders.
Manage delivery schedules and communicate delivery dates and delays to customers.
Review service orders and ensure they are scheduled correctly and closed on time.
Review vehicle sales orders and associated repair orders, make corrections as needed, and alert appropriate Parts or Sales staff about items requiring special attention.
Monitor Parts Sales reports.
Maintain the property, both inside and outside.
Attend conferences and trade shows.
Build and maintain relationships with customers and vendors.
Understand, communicate, and evaluate vendor and International Warranty guidelines, approval processes, and policies.
Review expenses and discuss them with the VP of Operations.
Review customer visits, core values, no-move inventory at 6, 9, 12 months and beyond, sales flyer results, and monthly freight expense with the Parts Manager and Regional Parts Manager.
Review monthly Parts and Service reports to identify customer performance.
Coordinate with department managers when customer communication issues are delaying invoice payment.
Participate in department meetings and lead meetings with department managers to maintain a team focus.
Create and review the Shop Productivity Report.
Review monthly goal numbers.
Monitor technician training with the Service Manager.
Review the Prestige Rating and work with department managers on improvements as needed.
Review weekly dirty core cycle counts.
Monitor workload and overtime needed to complete work efficiently.
Review the weekly WC report with the Service Manager, Parts Manager, and warranty clerk as needed.
Maintain knowledge of state regulations regarding school buses.
Under Human Resources guidance, recruit, train, discipline, and terminate employees.
Enforce company policies and procedures.
Lead the location’s safety committee and conduct meetings with the company’s safety consultant.
Ensure compliance with OSHA and EPA regulations.
Conduct annual performance reviews.
Identify employees for future leadership roles and develop their skills and knowledge for advancement.
Make and adhere to difficult decisions.