Operations Manager

FreezPak Logistics• Hialeah, FL, US, FL

About The Position

The Operations Manager oversees the daily operations of FreezPak Logistics’ cold storage facilities, ensuring efficient processes, high standards of safety and quality, and operational excellence. The role leads a team and focuses on logistics, cold storage, and supply chain solutions. Responsibilities include managing facility operations, developing procedures, monitoring performance, overseeing staffing and inventory, ensuring regulatory compliance and cold chain integrity, supporting customer relationships, and driving continuous improvement.

Requirements

At least 5 years of experience in operations management, preferably in cold storage or logistics.
Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
Leadership ability to manage and motivate a diverse team.
Strong understanding of warehouse management systems (WMS) and inventory control processes.
Strong problem-solving and decision-making abilities.
Strong communication and interpersonal skills.
Knowledge of health, safety, and environmental regulations in a warehouse setting.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Ability to work in cold storage environments as low as -10°F.
Ability to stand, walk, and lift as required for job duties.

Responsibilities

Oversee daily cold storage facility operations to ensure efficient and effective activities.
Develop and implement operational policies and procedures to improve productivity and service quality.
Monitor KPIs, assess operational performance, and identify improvement opportunities.
Lead, train, and mentor warehouse and logistics personnel; foster a positive and productive work environment.
Conduct performance evaluations and provide feedback to team members.
Ensure adequate staffing to meet operational demands.
Oversee inventory control and accurate, timely tracking of goods entering and leaving the facility.
Apply appropriate inventory practices, including FIFO and LIFO.
Conduct audits and cycle counts to maintain inventory accuracy.
Ensure compliance with health, safety, and environmental regulations and company policies.
Develop and enforce safety protocols to minimize workplace accidents and injuries.
Maintain cold chain integrity and proper product storage conditions.
Maintain client relationships and respond promptly and effectively to issues or concerns.
Ensure timely and accurate customer order fulfillment in line with or exceeding SLAs.
Seek opportunities to improve customer satisfaction.
Identify and implement process improvements to increase operational efficiency and reduce costs.
Stay informed about cold storage and logistics industry trends and technologies.
Lead initiatives to upgrade systems, equipment, and processes as needed.