Operations Manager

Clean Team•Bangor Township, MI

18d

About The Position

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The position calls for an organized, decisive, hands-on leader comfortable making real-time choices in a fast-paced environment. The manager leads daily branch operations, supports regional growth, and coordinates staffing, service delivery, financial management, quality assurance, and branch logistics.

Requirements

Proven management or operations leadership experience.
Strong background in scheduling, labor management, and holding teams accountable.
Proficiency with email, professional reporting systems, and workforce management software.
Excellent communication and problem-solving skills, and comfort with customer-facing visits.
Reliable transportation and flexibility to support dynamic operational needs.

Nice To Haves

Experience in commercial cleaning, janitorial, or hospitality sectors.

Responsibilities

Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator.
Lead daily 4 PM manager meetings to maintain team alignment.
Ensure uninterrupted service across customer locations.
Support new account start-ups and coordinate coverage for open or emergency shifts.
Monitor labor budgets, manage overtime, and track operational costs.
Review employee timekeeping and labor reporting via Chronotek.
Conduct daily building inspections and handle customer follow-ups.
Resolve customer concerns professionally and manage Level Board corrective action plans.
Assist with recruiting, onboarding, and HR documentation.
Oversee inventory management, supply deliveries, and operational logistics.