Operations Manager
Palm Harbor Homes•Midland, TX
About The Position
The Operations Manager handles warranty and finance contract closings, project coordination and costing, customer service scheduling, database management, and commission calculations. The role has discretion to revise sales agreements and deal records, coordinate and adjust vendor work, arrange customer service, and make recommendations on process improvements and conflict resolution. Duties may vary and associates may be asked to perform work outside their usual responsibilities as needed.
Requirements
- High school diploma.
- Willingness to travel locally up to 50% during normal business hours.
Nice To Haves
- Two-year degree preferred.
Responsibilities
- Evaluate initial sales agreements against final finance documents and create or revise final sales agreements to align with those documents.
- Make changes to sales agreements at customer closings when needed, then reprint and complete the closing with revised documents.
- Gather additional lender-required items at discretion to support funding of deals for PHV.
- Coordinate projects with contractors and manage project costing, from gathering bids through project completion.
- Select vendors for individual projects, replace vendors when work quality or progress is unsatisfactory, and adjust vendor schedules based on customer or company priorities.
- Hold vendors accountable to written work estimates when discrepancies arise, and seek new vendors or recommend eliminating poor-quality vendors.
- Provide management with evaluation reports on internal and external customers and recommend process improvements.
- Arrange, modify, and authorize factory or vendor service to support customer satisfaction and contract completion; adjust schedules or scope of work as needed.
- Communicate directly with dissatisfied customers and negotiate solutions, escalating substantial-cost issues or situations requiring management advice.
- Recommend responses to customers or government bodies for conflict resolution based on the facts.
- Update deal tracking and status reports based on an assessment of each deal, and use company applications to update missing deal information as appropriate.
- Review deal costing for commission payments and enter key information used to pay commissions.
- Travel locally up to 50% during normal business hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
