Operations Manager

Yusen Logistics • Compton, CA

1d

About The Position

The Operations Manager plans, organizes, and executes daily activities involving the pre-scheduling, unloading, processing, and loading of freight. The role ensures goods are shipped to customer locations accurately, safely, on time, and cost-effectively, either directly or through a staff of supervisors. The operation runs on a 24/7 basis and includes responsibility for facility housekeeping, workforce utilization, customer relationships, employee safety, and operational performance.

The manager develops operating procedures and continuous-improvement activities, supports workforce training and development, and participates in recruitment, performance management, budgeting, capital investment, cost reduction, productivity improvement, and accident prevention. The position requires effective collaboration across the organization and with customers, vendors, Human Resources, temporary agencies, and Safety Management. The stated salary range is $86,253–$110,000, and the position is eligible for a bonus program.

Requirements

• Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, distribution, manufacturing, or similar environment.
• Experience preparing operating budgets, capital improvement projects, cost-reduction initiatives, and productivity-improvement plans.
• Excellent verbal and written interpersonal and communication skills.
• Ability to develop and maintain collaborative relationships across all levels of an organization.
• Computer literacy, including the MS Office Suite.
• Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience.
• Excellent customer-service skills and ability to absorb extensive knowledge while working with a variety of people.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Ability to act with integrity and ethically, uphold organizational values, and inspire trust.
• Ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.
• Ability to read, analyze, and interpret verbal and written requests and directions; compose clear and concise written communications; and present oneself professionally to internal and external customers and vendors.
• Ability to use a computer to communicate by email and prepare reports and work schedules, review and analyze information, plan and monitor activities, and complete assigned work.

Nice To Haves

• Experience in cross-dock or transloading operations.
• Experience with Warehouse Management Systems and Yard Management Systems.

Responsibilities

• Plan, organize, and execute freight pre-scheduling, unloading, processing, loading, and shipping activities.
• Ensure facility housekeeping and safe, injury-free operations across the 24/7 freight operation.
• Oversee customer relationships and meet or exceed customer expectations and LOS and KPI requirements, including timely, damage-free, accurate shipments.
• Plan and implement efficient labor utilization to achieve budgeted CPU and units-per-hour productivity objectives.
• Collaborate with Human Resources, temporary agencies, and Safety Management to determine and deliver required workforce training.
• Establish standard operating procedures and continuous-improvement activities to achieve efficiency and return-on-investment objectives.
• Develop subordinate staff through participation in recruitment, selection, performance management, and reward and recognition programs.
• Promote employee commitment to the company’s mission, vision, and values, and maintain employee productivity and engagement.
• Ensure the safety and well-being of subordinate personnel and comply with company policies, procedures, and code of ethics.
• Participate in developing annual operating budgets, capital investments, cost-reduction initiatives, continuous-improvement plans, and accident-prevention programs.
• Resolve customer service problems through timely customer interaction and effective problem-solving.
• Maintain regular and punctual attendance; cooperate with others and interact appropriately with employees and customers.
• Use a computer for email, reports, and work schedules; review and analyze data; plan, prioritize, and monitor activities; and complete assigned tasks and projects in a timely manner.
• Demonstrate effective management skills in planning, organizing, communicating, directing, controlling, and innovating.

Benefits

• Medical, dental, and vision insurance beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days of PTO.
• Eligibility for a bonus plan.
• Seven paid holidays.
• Eligible for overtime pay, if applicable.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability coverage.
• Tuition assistance program.
• Commuter benefits.
• Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager