(USA) Operations Manager

Walmart•Archdale, NC

4d•$65,000 - $100,000•Onsite

About The Position

The Operations Manager supports store operations by leading associates, ensuring compliance with company policies and procedures, promoting customer service, supporting financial performance, and advancing community outreach and sustainability efforts. The role works with associates and managers to serve the local community, maintain relationships with community stakeholders, and represent the company to external organizations. The position oversees operational and safety reviews, asset protection and safety controls, quality assurance, and action plans to correct deficiencies. It supervises and develops associates through hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, providing feedback and recognition, and promoting a workplace where associates feel they belong. The Operations Manager models Walmart’s One Best Way service standards and supports customer-service initiatives, resolving customer needs, complaints, and issues and driving process improvements. The role assists the store manager with sales and profit goals, reviewing profit-and-loss statements, controlling expenses, and planning to address financial-performance gaps. It also coordinates work with stakeholders, communicates objectives, measures progress, identifies improvements, and supports company values, ethics, and business practices.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Initiate, direct, and participate in community outreach; build relationships with community groups and promote company programs, events, and sustainability efforts.
Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, overseeing asset protection, safety, quality assurance, and operational reviews, and implementing corrective action plans.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, providing feedback and recognition, and fostering belonging.
Model customer-service standards and the One Best Way service model; support customer-service initiatives, resolve customer needs and complaints, and lead process improvements.
Assist the store manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, addressing financial deficiencies, and contributing to budget forecasting.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
Support company mission, values, ethics, and standards by implementing action plans and applying company policies and processes.
Promote integrity, accountability, collaboration, talent development, data-informed decisions, continuous improvement, learning, and responsible use of new technologies.
Support Walmart’s goal of becoming a regenerative company through efforts such as fostering belonging, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.