(USA) Operations Manager

Walmart • Charlotte, NC

2d • Onsite

About The Position

The Operations Manager supports the store manager in driving facility financial performance and oversees operational execution, customer service, associate development, compliance, safety, and community outreach. The role promotes Walmart’s values and standards of ethics and integrity, builds a culture of belonging, supports continuous improvement, and helps deliver results while putting customers and members first.

Requirements

• Meet one of the following minimum qualifications: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate, direct, and participate in community outreach; encourage associates and managers to serve the community; maintain relationships with community stakeholders; represent the company to external organizations; and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures by holding hourly associates accountable, reviewing reports, monitoring asset protection and safety controls, maintaining quality standards, overseeing safety and operational reviews, and implementing action plans to address deficiencies.
• Hire, train, mentor, supervise, and develop associates; assign duties, evaluate performance, recognize contributions, communicate clear expectations, and provide feedback to support business goals.
• Model and support exceptional customer service by following the One Best Way service model, resolving customer needs and issues, and leading process improvements to improve customer experience.
• Assist the store manager in achieving sales and profit goals by reviewing profit and loss statements, controlling expenses, correcting financial performance deficiencies, and analyzing economic trends and community needs for budget forecasting.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate objectives; measure progress; identify improvement opportunities; and promote adaptability and continuous learning.
• Support the company mission, values, ethics, and integrity by implementing action plans, supporting the Open Door Policy, and guiding associates in applying company standards to business processes.
• Build high-performing teams, foster belonging, attract and retain talent, empower and develop associates, and recognize their contributions.
• Promote integrity, accountability, humility, fairness, and transparency, and support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination, and local giving.
• Make customer-first, data-informed decisions that balance short- and long-term priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
• Encourage learning, calculated risk-taking, resilience, continuous improvement, adoption of new technologies and skills, and support for others through change.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees covered for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree