(USA) Operations Manager

Walmart • Arlington, TX

1d • Onsite

About The Position

The Operations Manager supports the store manager in achieving the facility’s financial performance and leads operational execution, customer service, community engagement, and associate development. The role oversees assigned activities and assignments, builds relationships with stakeholders, supports business plans and initiatives, establishes goals, measures results, identifies improvement opportunities, and adapts to support continuous learning.

The manager promotes community involvement and sustainability efforts, ensures compliance with company policies and procedures, and oversees asset protection, safety, quality assurance, and operational reviews. The role develops action plans to address deficiencies and provides direction to associates on company programs and business processes.

The position supervises and develops associates through hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, providing recognition, and fostering a workplace where people feel they belong. It models Walmart’s customer-service standards, resolves customer needs and concerns, supports service initiatives, and leads process improvements to deliver a high-quality customer experience.

The role also helps manage sales, profit, and expenses by reviewing profit-and-loss statements, evaluating financial performance, and supporting budget forecasting through analysis of economic trends and community needs. It is expected to model Walmart’s values, integrity, accountability, customer focus, and commitment to continuous improvement.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate, direct, and participate in community outreach; encourage associates and managers to serve the community and maintain relationships with community groups and individuals.
• Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures, including asset protection, safety controls, quality assurance standards, and operational reviews.
• Develop and implement action plans to correct operational, safety, service, or financial deficiencies.
• Supervise, hire, train, mentor, assign duties to, and evaluate associates; set expectations, provide feedback and recognition, and promote a sense of belonging.
• Model and support customer-service standards, resolve customer needs, complaints, and issues, and lead process improvements that improve the customer experience.
• Assist the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, and addressing financial performance deficiencies.
• Participate in analyzing economic trends and community needs for budget forecasting.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
• Support company mission, values, ethics, and business practices, including the Open Door Policy and company initiatives.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree