(USA) Operations Manager
About The Position
The Operations Manager supports the store manager in driving facility financial performance and oversees operational activities, customer service, associate development, safety, compliance, and community outreach. The role ensures sales and profit goals are achieved, reviews profit-and-loss statements, controls expenses, and develops plans to address financial or operational deficiencies. The position leads and develops hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, and setting clear expectations. It promotes an inclusive workplace and provides feedback and guidance so associates can meet business goals. The manager models Walmart's customer-service standards, resolves customer concerns, and leads process improvements to provide a high-quality customer experience. The role ensures compliance with company policies and procedures, quality standards, asset-protection and safety controls, and ethical expectations. It also supports company programs and strategic initiatives, builds relationships with community stakeholders, and encourages participation in outreach, local giving, and sustainability efforts.
Requirements
- Meet one of the following minimum qualification paths: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate, direct, and participate in community outreach programs; encourage associates and managers to serve the community and maintain relationships with community stakeholders.
- Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts.
- Ensure compliance with company policies and procedures by holding hourly associates accountable, reviewing reports, monitoring asset-protection and safety controls, and maintaining quality standards.
- Oversee safety and operational reviews, develop action plans to correct deficiencies, and provide guidance on company programs and strategic initiatives.
- Hire, train, mentor, and supervise hourly associates; assign duties, evaluate performance, provide recognition, set expectations, and offer feedback.
- Promote a workplace culture of belonging and support associate development and performance.
- Model and support customer-service standards, resolve customer needs and complaints, and lead process improvements to improve customer experience.
- Assist the store manager with facility financial performance, including achieving sales and profit goals, reviewing profit-and-loss statements, and controlling expenses.
- Develop and implement plans to correct financial performance deficiencies and participate in analyzing economic trends and community needs for budget forecasting.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
- Support company mission, values, ethics, and integrity by implementing action plans and applying the Open Door Policy in business processes.
- Apply data, insights, and analysis to decisions; balance short- and long-term priorities and consider the interests of customers, associates, shareholders, suppliers, partners, and communities.
- Encourage continuous improvement, adoption of new technologies and skills, and learning through change.
Benefits
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
