(USA) Operations Manager

Wal-Mart Stores East • Indianapolis, IN

3d • Onsite

About The Position

The Operations Manager supports store operations and assists the Store Manager in achieving financial, customer-service, associate-development, compliance, and community-engagement goals. The role leads community outreach and sustainability efforts, maintains relationships with community stakeholders, and encourages associates and managers to participate in company-sponsored programs and local initiatives.

The position oversees operational compliance, asset protection, safety, quality assurance, and operational reviews. It holds associates accountable for company policies, interprets reports, identifies deficiencies, and develops action plans to address them. The Operations Manager hires, trains, mentors, evaluates, and recognizes associates; assigns duties; communicates expectations; and fosters a workplace where people feel they belong.

The role models Walmart’s customer-service standards, resolves customer needs and issues, supports service initiatives, and leads process improvements. It also assists with financial performance by monitoring sales, profit, and expenses, reviewing profit-and-loss statements, and helping develop plans and forecasts. The manager coordinates assignments and initiatives with stakeholders, tracks progress toward business goals, identifies improvement opportunities, and supports Walmart’s values, ethics, continuous learning, and operational practices.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate, direct, and participate in community outreach programs; build community relationships and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, maintaining asset-protection and safety controls, and overseeing quality assurance and operational reviews.
• Develop and implement action plans to correct operational, safety, quality, or compliance deficiencies, and provide direction on company programs and strategic initiatives.
• Hire, train, mentor, assign duties to, evaluate, and recognize associates; communicate expectations and provide feedback and development opportunities.
• Promote a belonging mindset and build a collaborative, high-performing team.
• Model Walmart customer-service standards and support initiatives to resolve customer needs, complaints, and issues.
• Lead process improvements to support a high-quality customer experience.
• Assist the Store Manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, and addressing financial performance deficiencies.
• Participate in analyzing economic trends and community needs for budget forecasting.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Implement action plans supporting company policies, mission, values, standards of ethics and integrity, and the Open Door Policy.
• Promote continuous learning, adaptability, and the adoption of new technologies and skills.
• Support Walmart’s goal of becoming a regenerative company, including efforts to create belonging, eliminate waste, and participate in local giving.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit, including tuition, books, and fees for eligible programs
• Performance-based bonus awards
• Annual or quarterly performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree