(USA) Operations Manager
About The Position
The Operations Manager role involves initiating, directing, and participating in community outreach programs, ensuring compliance with company policies and procedures, and providing supervision and development opportunities for associates. This role also focuses on driving the financial performance of the facility, coordinating job-related activities, and ensuring compliance with company mission, values, and standards of ethics and integrity. The Operations Manager is expected to build high-performing teams, work collaboratively, communicate effectively, attract and retain talent, and act with integrity by upholding ethical standards and supporting Walmart's goal of becoming a regenerative company. They will serve customers by putting them first, making data-driven decisions, and striving for excellence through continuous improvement and adaptability.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Initiates, directs, and participates in community outreach programs.
- Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing controls, maintaining quality standards, and overseeing reviews.
- Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, evaluating performance, and providing recognition.
- Models and demonstrates exceptional customer service standards by following service models, managing customer initiatives, resolving complaints, and providing process improvement leadership.
- Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, controlling expenses, and developing action plans.
- Coordinates, completes, and oversees job-related activities and assignments by developing stakeholder relationships, supporting initiatives, building accountability, and identifying improvement opportunities.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
- Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact to motivate and influence.
- Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Serves customers by putting them first, considering how, where, and when they shop, and applying business models to all plans.
- Makes decisions based on data insights and analysis, balancing priorities, and considering all stakeholders.
- Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart through Live Better U
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
