(USA) Operations Manager
About The Position
The Operations Manager supports store operations by leading associates, ensuring compliance with company policies and procedures, improving customer service, and helping drive the facility’s financial performance. The role also promotes community outreach, company programs, sustainability efforts, and a workplace culture grounded in belonging, integrity, customer service, and continuous improvement. The manager hires, trains, mentors, assigns work to, and evaluates associates; sets clear expectations; recognizes contributions; and provides feedback and development opportunities. The role monitors operational, safety, quality, and asset-protection controls, reviews reports, and develops action plans to address deficiencies. In partnership with the store manager and management team, the Operations Manager reviews profit-and-loss performance, controls expenses, supports sales and profit goals, and contributes to budget forecasting. The position coordinates work with stakeholders, communicates goals, tracks results, identifies improvement opportunities, and supports company initiatives. Associates must complete all job-required training and assessments. The stated primary location is 2121 N Collins St, Arlington, TX 76011-2878.
Requirements
- At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate, direct, and participate in community outreach, maintaining relationships with community stakeholders and representing the company to external organizations.
- Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
- Ensure compliance with company policies and procedures, including asset protection, safety, quality assurance, and operational review requirements; implement action plans to correct deficiencies.
- Hire, train, mentor, assign duties to, evaluate, and recognize associates; communicate expectations and provide feedback and development opportunities.
- Promote a workplace culture of belonging and support associates in achieving business goals.
- Model and support customer-service standards, resolve customer needs and complaints, and lead process improvements to improve the customer experience.
- Assist the store manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, addressing financial-performance deficiencies, and contributing to budget forecasting.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Support company policies, mission, values, ethics, and integrity by implementing action plans and providing guidance on business processes and practices.
- Promote teamwork, accountability, continuous learning, use of new technologies and skills, and adaptation to change.
- Support Walmart’s goal of becoming a regenerative company through positive impact, reducing waste, and participating in local giving.
Benefits
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
