Operations Manager

Ulta Beauty, Inc. • Orange, CT

12d • Onsite

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line store sales growth. The role leads Task Associates and the Merchandise Manager and supports retail store operations, including merchandising realignments, planograms, and inventory life-cycle processes. The Operations Manager drives business performance through sales, inventory results, and operational compliance; develops people through hiring, training, and coaching; and ensures adherence to standard operating procedures and compliance standards. The position calls for operational excellence, a focus on results, and the ability to lead and develop a team while responding efficiently to changing circumstances.

The Operations Manager supports store performance by reviewing financial and operational results, managing workload and scheduling needs with the General Manager, driving sales and guest service, and controlling expenses. The role recruits and develops talent, fosters an inclusive and collaborative team environment, builds vendor partnerships, and leads operational priorities. Responsibilities also include enforcing company policies and standards; executing merchandising, inventory, supply, safety, cash-management, and loss-prevention processes; and communicating business trends and operational needs to field leadership.

This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays; availability on Sundays and Mondays is required. The position involves continuous mobility and handling objects throughout the shift, frequent bending and similar movements, and continuous lifting or moving of up to 25 pounds. The stated pay range is $26.00–$34.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales, and timely completion of store workload within budget; communicate needs to the General Manager.
• Review and respond promptly to financial and operational reporting, store visits, and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Build an engaged team through collaboration, honest communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Establish vendor partnerships to support shipment and planogram expectations.
• Model operational excellence alongside the leadership team by setting priorities, giving direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes, including cycle counts, damages, testers, inventory adjustments, returns to vendors, and destroy-in-field processes.
• Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the company task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
• Complete day-to-day inventory control processes and theft reporting as necessary.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time and part-time positions.
• Vision insurance for full-time and part-time positions.
• Life insurance for full-time and part-time positions.
• Disability benefits for full-time and part-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed