Operations Manager - Security Services

Allied Universal • Palm Desert, CA

3d

About The Position

Allied Universal is hiring an Operations Manager to ensure successful delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, and operational compliance, and serves as a support and escalation point for employees and clients. The Operations Manager promotes service quality, workforce stability, and operational consistency by addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle for business purposes.
• Any licensing required by state or local law or regulation may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Work experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage selection and placement of new security professionals and first-line supervisors, and develop career development and performance improvement plans.
• Evaluate low-performing employees for replacement, upgrade, or transfer.
• Make job offers and employee transfer offers using company procedures and forms, with rates, schedules, and benefits aligned to contract requirements.
• Maintain and publish the weekly Open Post List and actively manage job openings within the division or branch.
• Create, modify, and maintain post schedules in WinTeam to ensure adequate coverage.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to ensure effective utilization, appropriate training, and readiness for placement.
• Review the No Hours Report weekly with branch Human Resources staff and disposition employees with no hours in accordance with company policies.
• Receive weekly timesheets, update WinTeam schedules as necessary, and run weekly payroll according to company procedures.
• Maintain payroll records, resolve payroll discrepancies promptly, and communicate their status to affected employees.
• Follow company timekeeping and meal and rest period policies, document acknowledgements where applicable, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company at unemployment and workers’ compensation hearings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions, and follow up to resolve employee issues.
• Initiate and carry out voluntary and involuntary termination procedures, meetings, and documentation as needed.
• Promote employee morale and retention through proactive communication and timely problem resolution, and ensure consistent hiring, counseling, disciplinary, and termination practices.
• Enforce post-specific policies and procedures through communication and training, using field training staff as needed.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED