Operations Manager

The Cavco Family of Companies•Seminole, TX

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination, customer service scheduling, database management, and commission calculations. The role uses discretion and autonomy to resolve closing issues, coordinate vendors and projects, arrange customer service work, update deal information, and support commission payments. The position may also involve communicating with dissatisfied customers and escalating substantial or complex issues to upper management. Local travel of up to 50% during normal business hours is required.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create final sales agreements that align with the finance documents.
Make changes to sales agreements during customer closings when needed, then reprint and finalize revised documents.
Gather additional lender-required items at discretion to accomplish deal funding for PHV.
Coordinate projects with contractors, including gathering bids through project completion and costing projects.
Select vendors for individual projects, change vendors when work quality or progress is unsatisfactory, and adjust vendor schedules based on customer or company priorities.
Hold vendors accountable to written work estimates and routinely identify potential new vendors or poor-quality vendors for removal.
Provide management with evaluation reports on internal and external customers and recommend process improvements.
Arrange, modify, and authorize service through factories or vendors to support customer satisfaction and contract completion; alter schedules or scope of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions; escalate issues to upper management when costs are substantial or guidance is needed.
Recommend responses to management when replying to customers or government bodies in conflict-resolution situations.
Update deal tracking and deal status reports based on assessment of each deal, and use company applications to enter missing deal information as appropriate.
Review project costing for commission payments and enter key information used to pay commissions.