OPERATIONS MANAGER
About The Position
The Operations Manager is a full-time team management, event management, and customer service position focused on field management. The role leads the market’s operations team, including Crew Leaders and Part-Time Installers, and manages the market’s jobs, customers, and assets. Reporting to the General Manager, the Operations Manager is responsible for the success of events, customer satisfaction, staff scheduling and labor budgets, team training and leadership, and local asset and vehicle-fleet management. The position averages 40–50 hours per week and may require a varying schedule, on-call availability, and work on weekends, evenings, or holidays as needed.
Requirements
- High school diploma required.
- At least 2 years of experience in the event industry or in a customer service-related job.
- Experience managing labor, including recruiting, training, scheduling, and accountability.
- Ability to adapt to a varying schedule and be on call or work weekends, evenings, and holidays as needed.
- Ability to interact positively with others daily and accept constructive criticism.
- Fluent spoken and written English, including the ability to understand English.
- Proficiency in Microsoft Word, Excel, Outlook, and company-related computer programs.
- Valid driver’s license and submission to an annual driving record review; no DUIs, etc.
- Must pass a DOT physical and written and practical driving tests.
- Ability to drive all company vehicles, including medium-duty trucks.
- Professional appearance, with no visible tattoos or piercings.
- Ability to lift 62 pounds and work on a step ladder without exceeding its maximum weight allowance.
- Ability to stand or walk for extended periods.
- Ability to solve problems and prioritize needs daily.
- Workload averages 40–50 hours per week.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Manage event sets and strikes to satisfy client needs and ensure each show is properly staffed, prepared, and executed.
- Send proposals to prospective customers and confirm and schedule customer-approved bookings.
- Ensure accurate scheduling of bookings in the rental software.
- Communicate with customers before events to confirm scope of work, billing information, dates and times, and potential labor or venue issues and limitations.
- Handle customer calls, emails, and service issues arising at jobs within the market.
- Manage installation staff schedules and weekly labor hours in accordance with budget limitations, and seek suitable employees for installation positions.
- Recruit, train, lead, and manage Crew Leaders and Part-Time Installers.
- Train staff in customer service, safety, task best practices, product and equipment use, problem-solving, handling customer objections, team leadership, and judgment on unexpected issues.
- Encourage and develop team members, and communicate the importance of teamwork, responsibility, and customer service.
- Maintain expert-level knowledge of all aspects of the market.
- Manage and verify local assets, holding employees accountable for providing quality products and services.
- Monitor asset quality through inspections and feedback from installation and warehouse teams and customers.
- Maintain the vehicle fleet so it is safe, functional, maintained, DOT compliant, and presentable.
- Arrange rental trucks and equipment as necessary.
Benefits
- Eligible for performance-based incentives in addition to base salary.
- Safe Harbor 401(k) with 5% employer match.
- PTO and holiday pay, including a floating holiday.
- Insurance benefits including medical (with HSA and FSA options), dental, vision, life, and disability.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
