Operations Manager

Ulta Beauty, Inc.•West Palm Beach, FL

25d

About The Position

The Operations Manager (OM) leads in alignment with Ulta Beauty’s mission, vision, and values and develops a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. It calls for operational excellence, a results orientation, adaptability in complex situations, and the ability to lead, influence, and develop a team. The OM supports store financial and operational goals, including sales, guest loyalty, payroll, omni-channel performance, and shrink. Responsibilities include analyzing reporting, supporting scheduling and workload completion within budget, delivering guest services and product demonstrations, hiring and developing associates, building an inclusive and engaged team, managing vendors and inventory, and ensuring compliance with company standards and procedures. The OM also collaborates with store and field leadership and attends corporate business meetings and conferences. This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Working conditions involve continuous mobility throughout the store, frequent bending and other movements, continuous lifting or moving of up to 25 pounds, handling objects, and frequent use of computers and telephonic devices. Reasonable accommodations may be considered through the company’s interactive process.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
Availability for a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive store profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling and workload completion within budget and on time.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support professional development through training, feedback, coaching, reviews, succession planning, and individual development plans.
Participate in ongoing training and ensure direct reports do so as well.
Establish professional vendor partnerships that support shipment and planogram expectations.
Model operational excellence by working alongside the leadership team, setting priorities, providing direction, and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and achieve store metrics.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of operational work, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss prevention standards are met.
Execute inventory control processes and complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.