Operations Manager

Floor & Decor • Bailey's Crossroads, VA

25d • $22 - $40

About The Position

The Operations Manager is responsible for all aspects of store operations, providing an exceptional customer shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and safe shopping experience while maximizing store profitability through effective operations management.

The Operations Manager supports the General Manager in operational, customer service, administrative, warehouse, and people-management responsibilities. This includes maintaining inventory and cash-handling controls, supporting budgets and profitability, upholding brand and presentation standards, coordinating logistics and facility safety, and managing associate performance and development. The position may require occasional travel and work in a warehouse environment where moving vehicles are present. Store and pickup hours vary by day; the manager must be available to open and/or close the store.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and more than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; often use hands and fingers to handle or feel.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-counting and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources and loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to ensure the safety and security of customers and employees.
• Help the General Manager control controllable expenses and improve profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support and model customer service that is friendly, helpful, knowledgeable, and responsive for customers and coworkers.
• Engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain records and reports related to inventory, human resources, and cash-office matters.
• Ensure e-commerce web orders, including samples, are shipped out.
• Manage the checkbook for P&L purposes and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store follows COP/SOPs and manage direct reports to support performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed