Operations Manager

Dnata•Torrance, CA

12d•Onsite

About The Position

The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates, and oversees daily operational activities, both personally and through facility personnel. The role oversees staffing assignments and operational safety, ensures adherence to company policy, and maintains a professional manner with internal and external customers. The manager drives operational excellence, uses customer technologies and individual carrier SOPs to support safe, on-time operations, and ensures compliance with dnata, TSA, and FAA regulations and policies. The role includes hands-on airport and cargo operations, such as loading and unloading baggage and cargo, operating motorized equipment, handling aircraft support equipment, and coordinating with coworkers and flight crews. The manager carries out management responsibilities in accordance with organizational policies and applicable laws, promotes a safety-focused culture through observation, briefings, audits, training, and documented procedures, and serves as a benchmark for integrity, fairness, personal attitude, and respect. Other duties may be assigned. The role must meet the Station’s attendance standards.

Requirements

2–3 years of aviation management experience.
Effective people management and planning/organizing skills.
Customer-focused and analytical, with good judgment; able to work under pressure and as part of a team.
Ability to deal with conflict.
Good communication skills.
Customer focus and quality awareness.
Computer proficiency, including Office 365, Word, and Excel.
Ability to work flexible working hours.
Associate degree from a college or university; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
Ability to lift baggage or cargo weighing up to 70 pounds and perform the described physical duties.

Responsibilities

Direct, assess, monitor, evaluate, coordinate, and oversee daily operational activities personally and through facility personnel.
Oversee staffing assignments, operational safety, and adherence to company policy while maintaining professionalism with internal and external customers.
Drive excellence through appropriate disciplines and use applicable customer technologies and carrier SOPs to support safe, on-time operations.
Ensure compliance with dnata, TSA, and Federal Aviation Administration (FAA) regulations and policies.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Promote a safety-focused culture through daily observation, shift briefings and safety meetings, routine audits, training, and documented safety procedures.
Set a benchmark for the Station in integrity, fairness, personal attitude, and respect for others.
Lift baggage or cargo weighing up to 70 pounds when loading or unloading aircraft, carts, and containers; loading and unloading may involve more than 100 items for a single aircraft.
Push and pull loaded and empty carts and containers; couple and uncouple carts or cargo-container dollies.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft and containers.
Stand for up to four hours in all weather conditions to upload or unload cargo and direct traffic, and walk continuously to load or unload cargo from pallets, containers, carts, or conveyor belts.
Complete safety checklists for motorized equipment and drive and operate equipment such as tugs and belt loaders.
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
Use a computer to enter and retrieve data for weight and balance purposes, and count baggage or cargo being uploaded or unloaded.
Connect support equipment to aircraft, such as PC Air and GPU.
Use signalling devices to communicate with coworkers or flight crew.
Perform other duties as assigned and meet the Station’s attendance standards.