LN Venues, Operations Manager - Morton Amphitheater

Live Nation Entertainment • Riverside, MO

1d

About The Position

Live Nation is seeking a motivated and experienced Operations Manager to work with the Venue Management team in Kansas City, Missouri. The role has overall responsibility for facility operations and partners with the market leadership team to ensure successful event execution and a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt position reporting to the General Manager.

The Operations Manager manages facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing, and venue setup and teardown. The position leads hiring, training, supervision, payroll, and ongoing development for event and in-house staff across multiple departments; oversees operational budgets, compliance, incident follow-up, equipment readiness, and guest concerns; and coordinates with subcontractors, vendors, and local public-safety and municipal organizations. As a member of the venue leadership team, the role also contributes to a positive and supportive workplace and artist and guest experience.

Requirements

• Proven leadership, management, and communication skills.
• Extensive knowledge of venue operations and facility management.
• At least 2 years of experience as a House/Operations Manager or in a comparable role.
• Experience working with local police, EMS, and fire officials.
• Demonstrated experience managing multiple departments and a large number of staff; experience managing Security, Ticket Takers, and Ushers is ideal.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Excellent oral and written communication skills.

Nice To Haves

• Experience using Workday or timekeeping systems.

Responsibilities

• Manage facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing, and venue setup and teardown.
• Ensure outstanding tasks are completed personally or delegated appropriately.
• Recruit, hire, train, and supervise part-time staff and supervisors across departments, including Security, Maintenance, Cleaning, and Usher/Ticket Taker.
• Develop and oversee overhead expense budgets for repairs, maintenance, and venue supplies with the General Manager.
• Assist the General Manager with preparation of the annual operations budget and seasonal allocations.
• Maintain and monitor incident-report records, investigate and manage pending cases, interview staff or witnesses, and attend arbitration hearings when necessary.
• Ensure facility equipment, including traffic-control and crowd-control devices, remains in optimum operating condition.
• Investigate and resolve guest complaints.
• Implement and execute Live Nation policies, procedures, and programs and ensure company standards are maintained.
• Create and implement recruiting programs for seasonal event staff.
• Manage new-hire onboarding and training for in-sourced positions and ensure proper onboarding.
• Manage training programs and ongoing development of event staff.
• Provide a safe and enjoyable facility for guests and employees.
• Develop and maintain relationships with municipal departments, including police, fire, rescue, and traffic.
• Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient, and successful events.
• Manage and approve payroll for in-house departments.
• Oversee execution of operating-department compliance policies and procedures.
• Help establish and maintain a positive and supportive workplace culture as part of the venue leadership team.
• Foster positive experiences for artists, clients, and staff and help establish the venue as a safe, enjoyable, and supportive environment.
• Represent the company and facility with the General Manager in political and community matters and act as a liaison with local municipalities.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New-parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed