LN Venues, General Manager - Indianapolis

Live Nation Entertainment • Indianapolis, IN

3d

About The Position

Live Nation is seeking a General Manager to oversee the business operations of its new 4,000-capacity live music venue in downtown Indianapolis, scheduled to open in fall 2027. The General Manager ensures the venue and related operations comply with Live Nation standards, policies, and procedures while delivering a strong guest and artist experience and achieving revenue and profitability goals.

The role oversees venue teams, event operations, staffing, vendors and subcontractors, budgets and expenses, event settlements and reporting, food and beverage and merchandise performance, and relationships with promoters, tour security, media partners, lease partners, civic departments, and local community organizations. The position typically supervises exempt and non-exempt employees and is on site for each event from before load-in through load-out.

Requirements

• Minimum 5 years of experience as a general manager or operations manager in a hospitality-related business.
• Extensive background in event sales and promotion.
• Ability to perform all job duties and responsibilities.
• Excellent verbal and written communication skills.
• Expertise in profitability analysis and budgeting.
• Strong problem-solving skills in both long-term and immediate situations.

Responsibilities

• Establish and maintain high customer-service standards for staff, customers, and vendors.
• Identify and maximize revenue drivers while optimizing the guest and artist experience.
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage, and Sponsorship teams on offerings that grow revenue, engagement, and profitability.
• Manage concert expenses, including venue fixed, capital project, venue opening project, and event-level expenses.
• Manage high-profile events and media partner relationships.
• Oversee food and beverage and merchandise performance and strategies.
• Recruit, hire, train, and schedule full- and part-time employees; work closely with subcontractors and third-party vendors.
• Develop a strong in-house team to staff the venue.
• Promote and establish rental events at the venue.
• Work with Live Nation promoters and operations teams and provide direction on standards and compliance.
• Coordinate event setup with operations and coordinate day-of-event activities.
• Execute successful event settlements and timely post-event Flash Reports.
• Forecast operational and production expenses and ancillary revenue streams in ROME.
• Create an inclusive team culture that supports employee development and growth.
• Maintain working knowledge of health and safety requirements and implement and comply with company audit procedures.
• Monitor and review employee performance and manage employee attendance records.
• Coordinate with other venues in the market to support crew members and teamwork across venues.
• Make operational improvements based on fan, client, and guest survey results.
• Set the pace for venue teams in a high-speed environment.
• Work with civic governmental departments and the community, maintaining positive relationships with lease partners and local community organizations.
• Manage venue vendors and subcontractors, including HVAC, plumbing, electrical, cleaning, security, and trash/recycling.
• Meet staffing levels and budget targets for each event and generate an operations-costs Flash Report following each event.
• Work with other departments to fulfill operational requirements.
• Advance each show with tour security directors and fulfill tour security requirements.
• Be on site for every event from before load-in until load-out.
• Perform other reasonable duties as required by executive management and other duties as assigned.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA).
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed