LN Venues, Special Events Logistics Manager - San Diego Venues

Live Nation Entertainment • El Cajon, CA

2d

About The Position

The Special Events Logistics Manager provides administrative support to the Special Events Sales Department and performs projects delegated by the Director of Sales. The role is responsible for executing, servicing, and detailing assigned events after booking, ensuring an efficient process from distribution of the special event order (SEO) through event operations. The manager works closely with the Special Events team on contract negotiations and client service, and serves as a liaison between Special Events, clients, and Operations.

The position coordinates event setup and breakdown, production needs, client site visits, pre-shift communications, staffing and service details, and event settlements. It also handles event-related administrative and accounting workflows, including deposits, payments, receivables, post-event paperwork, and billing. Additional duties include maintaining sales materials and departmental files, supporting staff training, producing event summaries and competitive analysis, and completing special projects. Because this is a venue hospitality role, schedules may vary to reflect business needs.

Requirements

• High school diploma.
• At least one year of experience in a customer service capacity.
• Working knowledge of computers, including Excel, Word, and databases.
• Basic mathematical skills.
• Entry-level knowledge of restaurant and music hall operations, food preparation, and restaurant reservation procedures.
• Written and verbal communication skills.
• Time-management skills.
• Ability to prioritize and organize work in a fast-paced, high-volume environment.

Nice To Haves

• College degree preferred.

Responsibilities

• Execute, service, and detail events booked by the Special Events Department.
• Provide administrative support to the Special Events Sales Team and distribute correspondence, maintain departmental files, and assist with Information Systems support.
• Coordinate operational event setup and breakdown, including equipment, rentals, and station setup.
• Coordinate production requirements with the Production Department.
• Act as a liaison between clients and Live Nation team members throughout events.
• Conduct event pre-shifts with Operations Managers and communicate event details to team members.
• Ensure a seamless transition of clients from Sales to the Operations Manager during events.
• Handle event details after distribution of the special event order (SEO), including client interaction and site inspections or walkthroughs when requested.
• Assist Sales Managers with client special requests and participate in SEO and Production meetings.
• Maintain orderly files after SEO distribution.
• Process deposits and payments promptly, track event payment status, follow up on accounts receivable, and provide monthly updates to the Director of Sales and Business Manager.
• Verify deposit and payment tracking schedules with Sales Managers.
• Complete post-event paperwork, including Party Recap Sheets, Captain’s Reports, and receipts.
• Settle or collect payment from clients on the night of events and enter billing information into the POS to generate final guest checks.
• Manage staff hours to help ensure budgets are not exceeded.
• Maintain digital and print sales kits and collateral, update inserts and menus, and collect and update digital event-marketing content.
• Generate quarterly competitive analysis reports and complete special projects assigned by the Director of Sales.
• Distribute final contracted SEOs to appropriate parties.
• Train staff on proper service techniques and etiquette.
• Produce weekly banquet summaries for all events, including team-member counts and scheduled hours, and verify that the Operations Manager handled staffing.
• Maintain a neat, clean, and well-groomed appearance in accordance with venue standards.
• Work varying schedules as required by venue business needs.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible Spending or Health Savings Accounts (FSA or HSA).
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New-parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED