LN Venues, Special Events Logistics Manager - San Diego Venues
About The Position
The Special Events Logistics Manager provides administrative support to the Special Events Sales Department and performs projects assigned by the Director of Sales. The role is responsible for executing, servicing, and detailing assigned events after booking, helping ensure an efficient process from the special event order (SEO) through event operations. The manager works closely with the Special Events team on contract negotiations and group servicing, and serves as a liaison between Special Events, clients, and Operations. The position coordinates event setup and breakdown, production needs, client communications, event paperwork, payments, staffing and sales materials. It includes customer-facing work such as site inspections and event walkthroughs, and requires varying schedules to reflect venue business needs. Expected compensation is $56,000 to $70,000 USD, with pay based on factors including market location, qualifications, skills, and experience.
Requirements
- High school diploma.
- At least one year of experience in a customer service capacity.
- Working knowledge of computers, including Excel, Word, and databases.
- Basic mathematical skills.
- Entry-level knowledge of restaurant and music hall operations, food preparation, and restaurant reservation procedures.
- Written and verbal communication skills.
- Time management skills.
- Ability to prioritize and organize work in a fast-paced, high-volume environment.
Nice To Haves
- College degree.
Responsibilities
- Execute, service, and detail assigned events after they are booked by the Special Events Department.
- Provide administrative support to the Special Events Sales Team, including correspondence distribution, file maintenance, and Information Systems support.
- Coordinate operational event setup and breakdown, including equipment, rentals, and station setup.
- Coordinate production requirements with the Production department.
- Act as a liaison between clients and Live Nation team members throughout events.
- Conduct event pre-shifts with Operations Managers and communicate event details at team member pre-shifts.
- Ensure a smooth transition for clients from the Sales Department to the Operations Manager during events.
- Handle event details after the special event order (SEO) is distributed and maintain SEO files.
- Conduct client site inspections and walkthroughs as requested by the Senior Manager or Director of Sales.
- Assist Sales Managers with client special requests.
- Participate in SEO and Production meetings.
- Process deposits and payments promptly; track payment status and verify payment tracking schedules with Sales Managers.
- Follow up on accounts receivable and provide monthly updates to the Director of Sales and Business Manager.
- Complete post-event paperwork, including Party Recap Sheets, Captain’s Reports, and receipts.
- Settle or collect payment from clients on the event night and enter billing information into the POS to generate final guest checks.
- Manage staff hours to help ensure the budget is not exceeded.
- Maintain digital and printed sales kits and collateral, update inserts and menus, and collect and update digital event marketing content.
- Generate a quarterly competitive analysis report and complete special projects assigned by the Director of Sales.
- Distribute final contracted SEOs to appropriate parties.
- Train staff in proper service techniques and etiquette.
- Produce weekly banquet summaries for all events, including team member counts and scheduled hours, and verify staffing was handled by the Operations Manager.
- Maintain a neat, clean, and well-groomed appearance in accordance with venue standards.
Benefits
- Medical, vision, dental, and mental health benefits for employees and their families.
- Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
- Free concert tickets.
- Paid time off, including paid holidays, sick time, and personal days.
- 401(k) program with company match.
- Stock reimbursement program.
- New parent programs, including caregiver leave.
- Fertility, adoption, foster, or surrogacy support.
- Career and skill development programs through School of Live.
- Tuition reimbursement and student loan repayment.
- Volunteer time off.
- Crowdfunding match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
