LN Venues, Operations Manager - Truliant Amphitheater
About The Position
Live Nation is seeking a motivated, experienced Operations Manager to work with the Venue Management team at Truliant Amphitheater in Charlotte, North Carolina. The role has overall responsibility for facility operations and partners with market leadership to successfully execute events while maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt position reporting to the General Manager. The Operations Manager oversees facility operations and maintenance, staffing and training for multiple departments, operating and maintenance budgets, incident investigations, equipment readiness, guest concerns, municipal relationships, subcontractors and vendors, seasonal staff scheduling, payroll approvals, and required governmental reporting. The position also ensures operating departments follow company compliance policies and procedures.
Requirements
- Proven leadership, management, and communication skills.
- Extensive knowledge of venue operations and facility management.
- At least two years of experience as a House Manager, Operations Manager, or in a comparable role.
- Experience working with police and public officials.
- Demonstrated experience managing multiple departments and a large number of staff.
- Computer skills, including Microsoft Word, Excel, and Outlook.
- Excellent oral and written communication skills.
Nice To Haves
- Experience managing Security, Guest Services, and Parking departments.
- Experience using Workday or timekeeping systems.
Responsibilities
- Manage facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing on event and non-event days, and venue setup and teardown.
- Ensure outstanding tasks are completed personally or delegated appropriately.
- Recruit, hire, train, and supervise part-time staff and supervisors across departments such as Security, Operations, Cleaning, VIP, Ancillary, Parking, Sustainability, and Guest Services.
- Develop and oversee budgets for repairs and maintenance, venue supplies, and event operations; assist the General Manager with the annual operations budget.
- Maintain and monitor incident records, investigate pending cases, interview staff and witnesses, and attend arbitration hearings when necessary.
- Ensure facility equipment is in optimum operating condition, including landscaping and concessions equipment and traffic- and crowd-control devices.
- Investigate and resolve guest complaints.
- Implement Live Nation policies, procedures, and programs and ensure company standards are maintained.
- Create recruiting programs for seasonal event staff.
- Manage onboarding and training for event staff and in-sourced positions, and oversee ongoing staff development programs.
- Help provide a safe and enjoyable facility for guests and employees.
- Develop and maintain relationships with municipalities, including police, fire, rescue, traffic, and other departments.
- Represent the company and facility alongside the General Manager in political and community matters and serve as a liaison with local municipalities.
- Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient events and a safe, well-maintained facility.
- Manage seasonal staff scheduling and approve payroll for in-house departments in the timekeeping system.
- Complete required governmental reports and filings.
- Ensure operating departments execute applicable compliance policies and procedures.
Benefits
- Medical, vision, dental, and mental health benefits for employees and families.
- Access to a health care concierge and flexible or health savings accounts (FSA or HSA).
- Free concert tickets.
- Paid time off, including paid holidays, sick time, and personal days.
- 401(k) program with company match.
- Stock reimbursement program.
- New parent programs, including caregiver leave.
- Fertility, adoption, foster, or surrogacy support.
- Career and skill development programs through School of Live.
- Tuition reimbursement and student loan repayment.
- Volunteer time off.
- Crowdfunding match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
