LN Venues, General Manager - Indianapolis

Live Nation Entertainment•Indianapolis, IN

2d•Onsite

About The Position

Live Nation is seeking a General Manager to oversee business operations for its new 4,000-capacity live music venue opening in downtown Indianapolis in fall 2027. The General Manager ensures the venue and related operations meet Live Nation standards, policies, and procedures. The role leads venue operations, event delivery, staffing, vendor management, financial performance, safety, and relationships with promoters, civic departments, lease partners, and the local community. It typically supervises exempt and non-exempt employees.

Requirements

At least 5 years of experience as a general manager or operations manager in a hospitality-related business.
Extensive background in event sales and promotion.
Ability to perform all job duties and responsibilities.
Excellent verbal and written communication skills.
Expertise in profitability analysis and budgeting.
Strong problem-solving skills in both long-term and immediate situations.

Responsibilities

Establish and maintain high customer-service standards for staff, customers, and vendors.
Identify and maximize revenue drivers while balancing the guest and artist experience.
Collaborate with Marketing, Premium Seat Sales, Food and Beverage, and Sponsorship teams to develop revenue-generating offerings and increase fan and partner engagement.
Manage concert expenses, including fixed venue costs, capital and opening project expenses, and event-level expenses, to maximize profitability while protecting the guest and artist experience.
Manage high-profile events and media partner relationships.
Oversee food, beverage, and merchandise performance and strategies.
Recruit, hire, train, and schedule full- and part-time employees; develop an in-house venue team and work closely with subcontractors and vendors.
Promote and establish rental events at the venue.
Work with Live Nation promoters and operations teams, providing direction on standards and compliance.
Coordinate event setup and day-of-event activities; advance shows with tour security directors and fulfill tour security requirements.
Execute event settlements and produce timely post-event Flash Reports, including reports on operational costs.
Forecast operational and production expenses and ancillary revenue streams in ROME.
Build an inclusive culture that supports team-member development and growth.
Maintain working knowledge of Health & Safety requirements and implement company audit procedures.
Monitor and review employee performance and manage attendance records.
Coordinate with other venues in the market to support crew-member experience and teamwork among shared crews.
Make operational improvements based on fan, client, and guest survey results.
Work with civic and governmental departments and engage with the local community; maintain positive relationships with lease partners and community organizations.
Manage venue vendors and subcontractors, including HVAC, plumbing, electrical, cleaning, security, trash, and recycling providers.
Meet staffing levels and budget targets for each event.
Work with other departments to fulfill operational requirements.
Be onsite for each event before load-in and remain through load-out.
Perform other reasonable duties as assigned by executive management.

Benefits

Medical, vision, dental, and mental health benefits for employees and families, with access to a healthcare concierge.
Flexible Spending Account (FSA) or Health Savings Account (HSA).
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New-parent programs, including caregiver leave.
Fertility, adoption, foster, and surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off.
Crowdfunding match.