Operations Manager

University of New Mexico • Albuquerque, NM

5d • $4,278 - $6,009 • Hybrid

About The Position

The UNM School of Medicine Office for Continuous Professional Learning (CPL) seeks a service-oriented Operations Manager to lead and manage the CPL office in a collaborative environment. The position manages office operations, trains and supervises staff and student employees, evaluates and manages projects, and provides budgeting oversight. The Operations Manager serves as a principal representative and liaison with internal and external constituencies on operational matters and provides day-to-day guidance and leadership within their area of expertise.

The role provides operational support to CPL staff, the Associate Dean, and Directors; oversees compliance with UNM and HSC policies and training; supports strategic planning and program evaluation; and collaborates on office policies, procedures, staffing roles, organizational structure, and hiring. The manager directly supervises at least seven regular staff and student employees, and provides coaching, policy guidance, and professional-development support.

Fiscal duties include budget development and projections, monitoring program revenues and expenses, establishing CME activity registration fees, reviewing or creating financial reports, reviewing or approving expenditures, and signing timesheets. The role also participates in budget meetings, reviews and signs Letters of Agreement, and supports the CPL events team in developing and approving service fees and event budgets.

Marketing and communications duties include collaborating with the web designer or webmaster and HSC Communications & Marketing, approving CPL event listings for publication on the CPL website, and assisting with promotional materials. The position is based at the Health Sciences Center in Albuquerque, New Mexico. On-site presence is required, though a flexible telecommuting schedule may be available after an orientation period. The position is benefits eligible and exempt.

Requirements

• High school diploma or GED.
• At least 2 years of experience managing at least one functional area: fiscal services, administration, or human resources.
• Three additional years of experience directly related to the duties and responsibilities specified.
• Degree(s) from an accredited institution above the minimum education requirement may substitute for experience on a year-for-year basis.
• Excellent written and verbal communication skills; written skills must be demonstrated in the required cover letter.

Nice To Haves

• Prior project management and leadership experience.
• Experience planning, organizing, and overseeing programs in an academic setting.
• Experience supervising and training staff and/or student employees.
• Experience developing, implementing, and interpreting goals, policies, and procedures.
• Demonstrated ability to work creatively, collaboratively, and effectively as both a team member and leader.
• Budget custodianship and oversight.

Responsibilities

• Provide support, training, and assistance to CPL staff, the Associate Dean, and Directors as requested or needed.
• Represent CPL at meetings and attend, facilitate, or provide meeting support as requested by the Associate Dean.
• Oversee and monitor compliance with UNM and HSC policies, procedures, and required training.
• Assist departmental administration and staff with strategic planning.
• Collaborate with the Associate Dean to develop office policies and procedures and maintain documentation of procedures and staff expectations.
• Assist with program evaluation.
• Collaborate with the Associate Dean to determine office support staff roles and responsibilities, organizational structure, and hiring.
• Directly supervise at least seven regular staff and supervise student employees; provide human-resource and policy guidance, coaching, encouragement, and professional-development support.
• Draft or write departmental correspondence and reports.
• Learn and use available systems, programs, and resources to achieve operational and programmatic goals efficiently and effectively.
• Provide fiscal oversight, budget development, and budget projections in coordination with the Associate Dean and Senior Fiscal Services Technician.
• Monitor administration of program revenues and expenses.
• Establish registration fees for CME-accredited activities.
• Review and/or create internal financial reports.
• Review and/or approve departmental expenditures.
• Review and sign timesheets for lower-graded staff and student employees.
• Attend periodic budget meetings with the Financial Analyst and Associate Dean and provide information.
• Review and sign Letters of Agreement; supervise and support the CPL events team; coordinate with CPL personnel on development and approval of service fees and event-specific budgets.
• Collaborate with the web designer or webmaster and provide a line of communication with HSC Communications & Marketing.
• Approve CPL event entries on the HSC Events Calendar for publication on the CPL website.
• Assist with development, design, editing, and production of promotional materials.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition remission
• Dependent education programs
• Mandatory retirement contributions for eligible employees working greater than .25 FTE

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED