Manager - Operations

Merrimack Health • Lawrence, MA

21d

About The Position

The Operations Manager works collaboratively with the Assistant Director of Integrated Care to plan, direct, and coordinate the daily operations of the Infusion Center. The role focuses on improving the performance, productivity, efficiency, and profitability of the Infusions service line through effective methods and strategies.

The Operations Manager oversees day-to-day Infusions Department operations, including, when appropriate, human resources management, budget management, payroll, quality reporting and trending, staffing, and process improvement using Lean methodology. As a member of the management team, the Operations Manager is primarily responsible for oversight of daily administrative operations and for developing and implementing departmental strategies, policies, and procedures. The position reports to the Assistant Director of Integrated Care.

Requirements

• Bachelor’s degree.
• Experience managing employees.
• Knowledge and experience in performance improvement.
• Knowledge and skill in data collection and analysis.
• Knowledge of project management principles and practices.
• Information technology skills.
• Excellent computer skills and proficiency in Excel, Word, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Demonstrated leadership in managing staff groups and projects or initiatives.
• Excellent interpersonal skills.
• Openness to a collaborative work style.
• Excellent attention to detail and strong organizational skills.
• Knowledge of Lean methodology.

Responsibilities

• Plan, direct, and coordinate the daily operations of the Infusion Center in collaboration with the Assistant Director of Integrated Care.
• Improve the performance, productivity, efficiency, and profitability of the Infusions service line through effective methods and strategies.
• Oversee day-to-day operations of the Infusions Department, including human resources management, budget management, payroll, quality reporting and trending, and staffing when appropriate.
• Use Lean methodology for process improvement.
• Oversee daily administrative operations of the service line.
• Develop and implement departmental strategies, policies, and procedures.
• Manage employees and provide leadership for staff groups and projects or initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager