Operations Manager
Waste Management, Inc. (WM)•Fairmont, MN
•$68,000 - $75,000•Onsite
About The Position
The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and performance-managing drivers and helpers. The role establishes and maintains positive relationships with frontline employees and spends most of the day in the field with them. It combines office and plant/field work and involves using standard office equipment.
Requirements
- Associate’s degree from an accredited institution, or a high school diploma from an accredited institution and two years of relevant work experience.
- At least 18 years of age.
- Legally eligible to work in the country where the position is located.
- Valid driver’s license.
Nice To Haves
- Successful completion of the WM Operations Manager Trainee program.
Responsibilities
- Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
- Meet with new frontline employees daily to support consistent communication and onboarding.
- Provide timely and consistent touchpoints with frontline employees.
- Review best practices regularly to enhance daily performance.
- Understand and support frontline employees’ career goals and progress.
- Identify improvement opportunities and collaborate with frontline employees to support continued success.
- Practice coaching conversations and seek feedback on them.
- Lead by example in making safety practices paramount for each employee.
- Teach and develop employees’ understanding of the WM Way.
- Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Personal days
- Incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
