Operations Manager

Gexpro Services • Livermore, CA

19d

About The Position

Gexpro Services is a supply chain services provider that develops and manages production inventory programs for manufacturing OEMs. The Operations Manager drives site operational performance, customer service, inventory accuracy, and execution. The role leads operational teams, including the Warehouse Manager, and owns operational results across service, productivity, inventory, quality, and cost objectives. It partners closely with the Site Manager to ensure that execution supports customer commitments and business objectives.

The position provides leadership, coaching, and accountability to operational team members; monitors and improves performance against key metrics; and develops action plans to address operational gaps and performance challenges. It leads daily operating reviews, coordinates with cross-functional teams, ensures process compliance, analyzes operational data, drives continuous improvement, supports workforce and labor planning, and helps manage operating expenses. The role also promotes a culture of accountability, teamwork, customer focus, safety, and continuous improvement, ensures compliance with company policies and applicable customer, safety, and regulatory requirements, and leads special projects as assigned.

Requirements

• At least 5 years of operations, distribution, warehouse, supply chain, or manufacturing leadership experience.
• Demonstrated experience leading leaders and managing cross-functional operational activities.
• Strong analytical, problem-solving, and decision-making skills.
• Experience driving KPI performance and leading operational improvement initiatives.
• Strong communication, coaching, and team development capabilities.
• Proficiency with ERP, WMS, Microsoft Office, and operational reporting tools.
• At least 5 years of business experience.
• Knowledge of the electrical distribution industry, current market, customers, suppliers, and competitors.
• Strong interpersonal and communication skills.
• Ability to negotiate contracts and deliver presentations.
• Ability to call on upper management.
• Bachelor's degree.

Nice To Haves

• Greenbelt Certification.
• Electrical product knowledge, such as distribution equipment, lighting, motors, controls, and PLCs.

Responsibilities

• Lead site operational performance to achieve customer service, inventory, productivity, quality, and financial objectives.
• Provide leadership, coaching, and accountability to operational team members, including the Warehouse Manager and other site resources.
• Monitor and drive performance against metrics including On-Time Delivery (OTD), order fulfillment, productivity, inventory accuracy, backlog, quality, and labor utilization.
• Develop and execute action plans to address operational gaps, customer service issues, inventory discrepancies, and performance challenges.
• Lead daily operating reviews and set priorities to achieve customer commitments and site objectives.
• Partner with Sales, Customer Service, Inventory, Quality, and Operations teams to resolve escalations and remove barriers to execution.
• Ensure operational controls and process compliance across inventory management, order fulfillment, receiving, shipping, and customer-specific requirements.
• Analyze operational data and trends to identify performance risks, improvement opportunities, and resource requirements.
• Drive continuous improvement initiatives to improve service, efficiency, productivity, inventory accuracy, and overall operational performance.
• Support workforce planning, labor management, scheduling, and resource allocation to meet business demands.
• Partner with the Site Manager to manage operating expenses and identify cost-saving opportunities while maintaining service levels.
• Promote accountability, teamwork, customer focus, safety, and continuous improvement.
• Ensure compliance with company policies, customer requirements, and safety and regulatory standards.
• Lead special projects and operational initiatives as assigned.

Benefits

• Competitive compensation plus annual bonus.
• Medical, dental, vision, life, and pet insurance.
• Flexible Spending Accounts.
• Employee assistance program and health and wellness programs.
• 401(k) with a competitive match, available immediately.
• Several paid holidays and paid time off, including personal, sick, and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager