Operations Manager - TownePlace Suites Dulles
About The Position
B. F. Saul Company Hospitality Group is seeking an Operations Manager for the TownePlace Suites Dulles hotel. The Operations Manager is responsible for all hotel activities during the assigned shift and assists in managing departments including front office, housekeeping, engineering, and food and beverage. The role also serves as a model for peers and subordinates. Shifts vary based on business needs and are mainly in the afternoon and evening. The role supports the hotel's financial performance, guest service, product quality, professional image, and ethical standards, while helping uphold the company’s mission and values.
Requirements
- At least two years of front-of-house operations experience.
- Two years of college education.
- Strong interpersonal and leadership skills.
- Professional, caring approach toward team members.
- Guest-first approach.
Nice To Haves
- Previous hotel management experience in Rooms, Food & Beverage, or Sales.
- Computer experience.
- A four-year college degree.
Responsibilities
- Assist in generating maximum financial performance for the hotel during the assigned shift, within company direction, policies, and procedures.
- Champion the company mission and values at the facility, with an emphasis on superior guest service and product quality.
- Operate the hotel during the assigned shift, including conducting property inspections, delivering shift briefings, assisting with short-term training, and resolving problems.
- Maintain and support the organization's professional image and high ethical standards.
- Demonstrate strong interpersonal and leadership skills and a professional, caring approach toward team members.
- Maintain a guest-first approach.
- Assist in managing hotel departments, including front office, housekeeping, engineering, and food and beverage.
- Serve as a role model to peers and subordinates.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability coverage
- Vacation policy
- Incentive eligibility
- 401(k) retirement program
- Paid life insurance
- Tuition reimbursement
- Annual performance appraisals and wage increase opportunities
- Annual team member banquets
- Annual team member engagement survey
- Discounted room rates for team members, family, and friends
- Complimentary room stays
- Weekly payroll
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
