Operations Manager
About The Position
The Operations Manager leads teams at FCP Euro’s Fulfillment Center and drives operational excellence. Reporting to the Director of Outbound Operations and Retail, the role develops Assistant Operations Managers, Team Leads, and front-line employees; ensures business KPIs are met; and fosters a high-performance, safety-first culture. The manager oversees daily operations, implements process improvements, and supports positive customer and employee experiences. FCP Euro is an online retailer specializing in replacement parts for European vehicles. The company is headquartered in Milford, Connecticut and describes itself as an innovation- and customer-service-focused business.
Requirements
- At least 5 years of leadership experience in distribution center, fulfillment center, or operational management.
- Experience managing in a high-volume, fast-paced environment and balancing multiple priorities.
- Data-driven decision-making and implementation of Lean operating principles.
- Strong people leadership skills and a track record of effectively managing front-line teams.
- Customer-centric approach to daily planning and decision-making.
- Exceptional communication, problem-solving, and escalation skills in fast-paced environments.
- Ability to work weekends or nights as needed.
Nice To Haves
- Experience in picking, packing, and shipping processes.
- Experience with Warehouse Management Systems; implementation experience is a plus.
- Bilingual in Spanish.
Responsibilities
- Ensure KPIs are met, including inputs to Perfect Order Rate, on-time shipments, defect reduction, aged tasks, and production levels.
- Manage weekly and daily operations to meet Service Level Agreements and maintain smooth, efficient workflows.
- Mentor, train, and develop Assistant Operations Managers, Team Leads, and front-line employees.
- Foster career growth, continuous learning, collaboration, innovation, accountability, and a positive, feedback-driven team culture.
- Adapt to evolving business needs while maintaining a focus on customer experience.
- Drive initiatives to enhance safety, quality, cost efficiency, and delivery performance.
- Implement and refine standard work methodologies across shifts to improve productivity and streamline operations.
Benefits
- Company-subsidized medical, dental, and vision insurance, including a zero-premium medical plan for employees.
- Company HSA contribution.
- 120 hours of PTO.
- 40 hours of paid sick time plus company holidays.
- 401(k) with company deposit and match.
- Discounted prices on the company’s catalog of European car parts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
