Operations Manager

DSV•Hutto, TX

8d•Onsite

About The Position

The Operations Manager is responsible, under the direction of the General Manager, for day-to-day site operations, including warehousing, receiving, and shipping in line with company service and cost objectives. The role plans inbound and outbound volume, customer communications, space utilization, and equipment management. It also oversees hiring, training, labor planning, performance appraisals, performance issues, and problem resolution. The Operations Manager is expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies. The role develops and maintains systems and procedures for safe, profitable operations; manages productivity, service goals, client SLAs, KPIs, quality requirements, and continuous improvement efforts; and keeps senior management and client representatives informed about critical operational issues. It plans daily work, assigns warehouse duties, assesses priorities and resources, and adjusts warehouse space, supplies, equipment, and staffing to meet volume needs. The manager ensures effective training, adherence to DSV and client SOPs, team development, staff meetings, and appropriate use of information systems, including WMS. The Operations Manager oversees customer service and operational support for client accounts, engages with key customers, coordinates site visits, and supports a positive client relationship. The role supports annual operating budget development and manages controls to achieve service, performance, cost, revenue, and profit objectives within contract guidelines. It also oversees sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs; promotes a proactive safety culture; audits warehouse compliance; and ensures applicable statutory health and safety requirements are met. The position manages warehouse operations supervisors and support staff.

Requirements

High school diploma or GED required.
Seven years of experience in logistics, distribution, or a relevant environment.
Five years of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal proficiency; able to communicate effectively in business settings at all levels.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to work in unregulated warehouse temperatures during warmer and colder months, ranging from mild to moderate.
Ability to adapt effectively to change and thrive in a stimulating, fast-paced work environment.
Ability to perform the physical demands listed for the role, including lifting, carrying, pushing, or pulling 21–50 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures for safe, profitable operations in accordance with company policies and guidelines.
Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives.
Drive continuous improvement and identify operational efficiencies and cost savings.
Apply communication and motivational techniques; supervise, counsel, and discipline team members as needed, in collaboration with Human Resources.
Assist with hiring, training, professional development, performance evaluations, promotions, and wage increase recommendations.
Keep senior management and client representatives informed of critical operational issues.
Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review volume demands and plan changes to warehouse space, supplies, equipment, and staffing.
Ensure effective training by qualified individuals, monitor trainee progress and cultural fit, and support adherence to DSV and client SOPs.
Maintain team motivation, customer satisfaction, and ongoing growth and development opportunities; conduct routine staff meetings.
Ensure team members are trained and efficient in required information systems, including WMS; ensure software and hardware needs are addressed in accordance with Corporate IT policies.
Develop proficiency in client systems and stay informed about relevant hardware and software technology.
Manage customer service standards and operational and administrative support for client accounts; maintain client contact, respond to requests, attend or lead customer meetings, and coordinate site visits.
Support annual operating budget development and manage controls to meet service and operational goals within cost, revenue, profit, contract, and pricing parameters.
Manage programs for sanitation, maintenance, security, housekeeping, safety, equipment, and material handling equipment; ensure team members are trained on MHE.
Establish a proactive and participative safety culture, meet safety goals, audit warehouse safety, security, and quality compliance, and ensure applicable statutory health and safety requirements are followed.
Work overtime as dictated by business needs and perform other duties as assigned.
Manage warehouse operations supervisors and support staff.
Participate in cross-training activities to build knowledge across areas and departments.