Operations Manager

Floor & Decor • Tolleson, AZ

2d

About The Position

The Operations Manager is responsible for all aspects of store operations and helps provide every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role supports a safe workplace and shopping environment while maximizing store profitability. The Operations Manager assists the General Manager with operational, customer service, administrative, warehouse/logistics, and people-management activities, and may perform additional managerial duties as needed.

The position includes supervising inventory and cash-handling processes; coordinating facility management; supporting budgets, profitability, and brand and operating standards; maintaining customer service and store presentation; and overseeing administrative records, e-commerce orders, workers’ compensation matters, logistics, and warehouse-related activities. The manager trains and supervises associates, monitors performance and retention, applies company policies and procedures, and may open or close the store. Occasional travel may be required. The work frequently involves a warehouse environment and moving vehicles, with a typically quiet-to-moderate noise level. Physical activities include lifting, carrying, pushing, or pulling objects, handling items, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-counting and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention matters as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support the safety and security of customers and employees.
• Assist the General Manager with controllable expenses, budget adherence, and profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and enhance customer service; engage with customers during pickup and checkout; and handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, especially during peak traffic periods, and interface with corporate headquarters employees.
• Maintain inventory, HR-related, and cash-office records and reports.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgeting, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and claims and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner; train, develop, supervise, and define associates’ workloads.
• Ensure adherence to COP/SOPs and company policies, expectations, and systems.
• Manage direct reports’ performance, monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed