Operations Manager

Window Nation • Blaine, MN

9d

About The Position

The Operations Manager, Installation Services oversees the branch’s entire installation program and overall installation operations. The role is responsible for profitability, pipeline management, inventory efficiency, expense control, staff development, and the customer experience. The ideal candidate can create and maintain efficient operating systems that support business growth, multitask, and work cross-functionally.

Requirements

• At least 7 years of service industry experience.
• At least 4 years of progressive leadership experience.
• At least 3 years of experience managing the financials of a branch or P&L.
• Driving record that meets the company’s insurance standards.

Nice To Haves

• Experience with service and installation programming.
• Bachelor’s degree.
• Experience in service and installation management or a related field.
• Ability to accurately measure dimensions and determine installation processes for windows and doors.
• Knowledge of applicable building codes and construction techniques.
• Previous work experience recruiting independent contractors.
• High proficiency in Microsoft Office Suite.
• Expertise in CRMs; Salesforce or MS Dynamics experience is a plus.

Responsibilities

• Develop and manage the branch operational plan to meet company goals and objectives.
• Manage the day-to-day activities required to maintain branch operations.
• Improve and achieve production adherence to schedule by monitoring downtime and operational efficiency, troubleshooting process and equipment issues, identifying root causes, and implementing solutions.
• Deliver branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue and profitability.
• Manage branch expenditures within budget guidelines.
• Review branch data and information analytically and provide and execute solutions when needed.
• Inspire excellence and embody the company’s Core Values.
• Lead, develop, and manage direct reports.
• Recruit, onboard, and manage employees; maintain appropriate staffing levels based on pipeline indicators.
• Maintain positive customer relationships and identify, monitor, and manage customer service standards.
• Collaborate with the regional team to identify, develop, and implement best practices and standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed