Operations Manager

DH Pace • Las Vegas, NV

27d • Onsite

About The Position

K&B Garage Doors, a DH Pace Company, Inc., is hiring an Operations Manager for its Las Vegas, Nevada office to actively manage the Commercial Operations Department. The role oversees commercial installation and/or service departments serving the Las Vegas metropolitan area. Product knowledge is not required, but experience managing a team that services or installs mechanical and/or electrical products or equipment in homes is preferred. The position calls for a versatile leader who can adapt in a high-volume, high-pressure environment, travel during training, maintain strong customer service standards and team morale, and help grow the branch.

The Operations Manager leads commercial operations and personnel with a focus on efficiency, effectiveness, safety, profitability, customer satisfaction, and return business. The manager oversees scheduling and execution of sold jobs, works toward divisional sales and gross profit objectives, monitors budgets and financial results, and establishes action plans aligned with corporate objectives. The role also includes hiring, training, coaching, and developing employees; setting expectations and accountability; and communicating with customers to gather feedback, resolve problems, and identify sales opportunities.

DH Pace is a family-owned, privately held company with annual sales exceeding $1 billion and more than 60 offices across the continental United States. The company distributes, installs, maintains, and repairs commercial, industrial, and residential door, docking, and security products, and is celebrating its 100th anniversary in 2026.

Requirements

• At least 2 years of performance as a Department Manager, Operations Manager, and/or Project Manager in the Service Provider industry.
• Familiarity with construction project management and installation of building materials.
• Ability to work with technical applications, mechanical/electrical systems, and problem solving.
• Experience conducting meetings with exempt and non-exempt personnel.
• Experience hiring, training, developing, and conducting annual performance reviews.
• Ability and willingness to work in a high-activity, hands-on environment focused on deadlines and high-quality customer service.
• Willingness to travel during training.
• Successful completion of employment verifications, a background check, a drug screen, and a driving-record check if applicable, before hire.

Nice To Haves

• Bachelor’s degree preferred.
• Experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products or equipment in homes; product knowledge is not required.

Responsibilities

• Lead and oversee commercial operations and personnel to promote efficient, effective, safe, and profitable operations.
• Manage and improve operational processes and procedures to maximize profit and return, with an emphasis on customer satisfaction and repeat business.
• Ensure sold jobs are scheduled promptly and performed skillfully to achieve divisional sales and gross profit objectives.
• Collaborate to keep operating budgets and sales goals aligned and on track monthly.
• Deliver profit dollars and return on sales that meet or exceed the yearly financial budget or forecast.
• Establish objectives and action plans that align with corporate objectives.
• Hire, train, and develop employees; improve performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews.
• Lead meetings, set performance expectations, and hold employees accountable.
• Communicate directly with customers to solicit feedback, solve problems, and identify sales opportunities.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed