Operations Manager (Operations Manager II)

DHL (Supply Chain)•Waddell, AZ

12d•$72,000 - $95,000

About The Position

The Operations Manager II at DHL Supply Chain is responsible for ensuring the smooth and efficient operation of warehouses and implementing processes to optimize warehouse operations. The role leads and develops teams, fosters a safe and productive work environment, and supports the overall success of DHL Supply Chain. The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.

Requirements

At least 1 year of logistics industry experience.
At least 2 years of experience in a supervisory or management role.

Nice To Haves

Bachelor's degree or equivalent experience.
Experience with P&L management, objective setting, and project management.

Responsibilities

Lead, motivate, coach, and develop Supervisors and indirect reports while fostering an inclusive team culture.
Develop and implement efficient workflows, labor plans, standardized processes, and best practices to improve productivity, reduce costs, and increase operational efficiency.
Promote compliance with health and safety regulations and strengthen safety awareness.
Compile reports on KPIs, including productivity and accuracy metrics, to inform decisions and support continuous improvement.
Encourage open communication and collaboration between leadership and associates.
Partner with Human Resources and site leadership on hiring Supervisors, providing input and recommendations on candidate selection.
Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
Partner with customers and proactively address concerns to achieve customer satisfaction.