Operations Manager

Sky Zone•Brentwood, TN

14d•$50,000 - $54,000•Onsite

About The Position

The Operations Manager leads daily park operations and team execution at Sky Zone. This hands-on role supervises Team Leads and frontline employees during scheduled shifts, coaches team members in real time, and supports hiring, onboarding, and training. The manager oversees staffing, guest flow, inventory, cleanliness, and operational efficiency, collaborating with the General Manager on labor strategy, scheduling, and safety procedures. The role helps deliver welcoming, safe guest experiences from check-in through check-out, leads guest recovery when needed, and supports birthday parties, special events, and high-volume periods. It also includes conducting safety walkthroughs, supporting compliance across park zones, maintaining facilities, and upholding brand standards.

Requirements

2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
Comfort with scheduling, labor targets, and supporting operational goals.
A hands-on leadership style and willingness to help solve problems and run shifts.
Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.

Responsibilities

Supervise Team Leads and frontline team members during scheduled shifts.
Coach team members in real time and build a culture of accountability, energy, and care.
Support hiring, onboarding, and training efforts.
Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
Adapt to real-time challenges to keep operations running smoothly.
Ensure guests feel welcome, safe, and supported from check-in to check-out.
Lead guest recovery when needed and train the team to respond with urgency and empathy.
Support birthday parties, special events, and high-volume guest flow.
Conduct safety walkthroughs and support compliance across all park zones.
Maintain clean, well-functioning facilities and hold the team to brand standards.
Lead by example to create a safe, play-filled environment.