Operations Manager

URS Group•Romulus, MI

25d•Onsite

About The Position

The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal. This role is responsible for the terminal’s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.

Requirements

Effective listening and strong communications skills
Leadership skills
Data analysis skills
Excellent customer service and resolution skills
Relationship building skills
Highly organized and detail oriented
Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
Proficient company-specific programs
Ability to remain calm and professional in a stressful environment
Minimum four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation
Strong oral and verbal communication skills
Minimum 2 years of supervisory experience
Subject matter expert on FMCSA and DOT regulations

Nice To Haves

elog experience is a plus

Responsibilities

Direct the duties of the staff and supervision of the terminal
Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue
Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues
Build and maintain positive and profitable customer and vendor relationships
Respond to emergency situations
Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents
Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks
Establish local procedures to ensure the safety and productivity of all stakeholders
Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager
Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies
Other duties as assigned